Cannot Create New Passcode on WatchOS11 (linked to iPhone with Company Profile)

I recently update to WatchOS11 and IOS18, and have since not been able to create a new passcode on my watch(Series10). I have a company policy that requires an alphanumeric passcode for my iPhone(14), and have read the advise on using my phone to unlock the watch, but despite selecting this feature (and also deactivating watch passcode, wrist detection, simple/complex passcode), I am unable to access my watch. If I remove the Company Profile, it works perfectly, but very soon after re-installing the profile, it reverts to requesting me to Create New Passcode (but doesnt accept on numbers). Is this a bug in WatchOS11? Has anybody else had this issue, or can suggest a soln?

Posted on Oct 3, 2024 6:00 AM

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Oct 10, 2024 5:01 AM in response to KiltedTim

I maintain the Microsoft Intune iOS/iPadOS policy that applies to @Mainrights' iPhone & Apple Watch, so hopefully we can figure this out together. There are several iPhone users in our environment who also have Apple Watches (various series) and the MDM policy hasn't changed since 2021. The issue described by Mainrights only began after iPhones and Apple Watches updated to iOS 18 and watchOS 11 respectively. Prior to this major update there wasn't an issue. The inability to unlock the Apple Watch from the iPhone only presents once the iPhone passcode is changed after the software upgrades. Prior to this the Apple Watch unlocked correctly from the iPhone.


So the question is whether there is a policy configuration mistake or a bug in either iOS, watchOS or the Apple Watch app.


The only section of our Microsoft Intune iOS/iPadOS policy that is configured relates to iOS passcodes. Because the Apple Watch is paired with the iPhone it inherits the policy's passcode requirements. We require more than just a numeric passcode (which the Apple Watch is not able to handle) so according to Apple's documentation the Apple Watch should be unlocked when the paired iPhone is unlocked. This is configured by enabling "Unlock with iPhone" in the Apple Watch app on the paired iPhone. When @Mainrights unlocks their iPhone the Apple Watch indicates it is unlocked too, but when trying to use the Apple Watch it indicates that a new password must be set. Of course this is not possible (because of the policy password requirements) and in fact should not appear at all because the Watch is set to be unlocked by the iPhone. Could this be a bug?


The password settings in the Intune iOS/iPadOS policy are as follows. Do any of the settings appear to be causing the issue?


Require password: Yes

Block simple passwords: Yes

Required password type: Numeric

Number of non-alphanumeric characters in password: x (redacted)

Minimum password length: x (redacted)

Number of sign-in failures before wiping device: x (redacted)

Maximum minutes after screen lock before password is required: Immediately

Maximum minutes of inactivity until screen locks: x (redacted)

Password expiration (days): x (redacted)

Prevent reuse of previous passwords: x (redacted)


All other settings in the iOS/iPadOS policy are unconfigured.


Looking forward to responses that may help.

Oct 3, 2024 9:24 AM in response to KiltedTim

Thank you, and noted. I have already approached my IT, although being part of a global company, this is not going to happen easily. I had a Series 7 with older software which had a unique numeric password, and it had no issues with IOS18, however as soon as I upgraded that to WatchOS11, it too had the same issue ... was hoping that others might have the same issue with WatchOS11 which might prompt a resolution in the next update.

Oct 10, 2024 2:14 AM in response to KiltedTim

Thank you, and noted. I have already approached my IT, although being part of a global company, this is not going to happen easily. I had a Series 7 with older software which had a unique numeric password, and it had no issues with IOS18, however as soon as I upgraded that to WatchOS11, it too had the same issue ... was hoping that others might have the same issue with WatchOS11 which might prompt a resolution in the next update.

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Cannot Create New Passcode on WatchOS11 (linked to iPhone with Company Profile)

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