How can I resolve Apple Account association issues on my iPhone?

iPhone 13 Pro Max running iOS 18.0.01


The full warning which I just got when updating to iOS 18.0.1 is:


This Device is Already Associated With an Apple Account

If you turn on Automatic Downloads with your Apple Account, you cannot auto-download or download past purchases with a different Apple Account for 90 days.

The choices are: [Cancel] or [Transfer]


I purchased my iPhone from a friend who is "Apple knowledgeable" and he swears he went through all the steps Apple recommends before selling the iPhone to me but to me this alert would seem to indicate that the iPhone is in some way still associated with his Apple Account and I have no idea what to do or whether to click on [Cancel] or [Transfer]. Assuming [Transfer] would transfer the iPhone to my Apple Account, this would seem to be the appropriate choice but I welcome advice as to whether that is the correct choice.


Many thanks for any assistance.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Oct 4, 2024 9:12 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2024 6:00 PM

He needs to go through the process again as the device is still attached to his Apple ID.

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


They can scroll down to the “If you no longer have your iPhone” and follow the steps.

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165 replies

Oct 26, 2024 11:41 PM in response to Room101A

OK, so far it's not clear what the solution is, only that (cancel) leads to the popup reoccurring, and that ((transfer) stops it from popping up. That indicates nothing about what is logged as data and what access is limited as a result. The issue would be multi fold:

A) trying to restore your phone again only to find out you are now locked out of downloading any previously purchased app for ~90 days

B) You have multiple apple ID's / accounts because you have had to do this to get around traveling/living in different countries, so how are these affected in the onboarding process or later trying to restore those apps through the restore option later offered by apple in the restoration user path.

C) it affects nothing at all, though that seems unlikely as the terms are clear, though the actionable buttons provide no insight as to what will happen as a result.


I imagine this is more than a bug, it's likely a safe-guard to theft in general, where just wiping a phone and another bug allowed individual phones to be resold after stolen, but now having to erase the phone from an Apple ID account which it was tied to marked as lost stolen etc would brick it, potentially. You get what I'm saying and it seems obvious, but this is why you are meant to check serial numbers because Apple didn't want to automate this. I imagine this is their fab solve.


Additional issue I encountered having two accounts: I was asked to sign into my other Apple ID in order to download the apps purchased under that ID, after doing so I had to provide a verification number sent to the numbers associated with the account. Well, I lost my phone down a manhole and can only receive texts and FaceTime calls on one of those numbers. Apple never made it clear who was sending the verification code, which country, and they never came through. So I will continue to monitor this and report my findings as they are unique.


I would call Apple, but, lol, no way if I can find the answer by googling it, stupid suggestion by whoever thinks all your time is best spent on hold then battling tech experts, why do you think these forums exist. I've called 911 countless times and they have not once come to my rescue. I hope for hope.

Dec 13, 2024 11:56 AM in response to Room101A

The following message started to appear after updating iPad Air 3rd Gen to IOS 18.2. "If you turn on Automatic Downloads with your Apple Account, you cannot auto-download or download past purchases with a different Apple Account for 90 Days."


I have clicked on "Transfer" as suggested and the message still continues to occasionally appear. Does anyone else have a recommendation to resolve this issue?

Dec 14, 2024 6:20 PM in response to Room101A

Same problem. The tech’s I’m dealing with are giving me circular reasoning: “you are getting the error message because you have something from another account on your phone, even though you don’t think you do. No, we have no way of checking what thing from another account is on your phone and no way of checking whether the error message is correct or not, but it must be correct because it says it.”


I have nothing from another account on the phone. They are supposedly running it by the engineers who the tech thinks are just going to come back with the same circular reasoning. Apple made this bug and is refusing to do anything about it.

Dec 27, 2024 8:03 AM in response to InvestBling

I’ve had my XR for years always been associated with the same account. Started getting this message after updating to IOS 18. I have repeatedly pressed transfer and cancel. I’ve pressed transfer and restarted but I still keep getting the message sometimes 2-3 times an hour which is really, really annoying while you are playing a game. I have also now upgraded to IOS 18.2 in the vain hope they had sorted the bug in the latest upgrade but NO, I still keep getting it. Anyone got any miracle cures?

Dec 27, 2024 4:42 PM in response to Storm_288

I agree. Spent waaay too long on Chat 'customer support' with an 'agent' who clearly had no idea what it was or how to fix. I was told that the 'solution' was to download all my apps that have been stored in the cloud. Sounded sus to me, but I did it anyway. no effect, naturally. Still getting the message multiple times each day. Clicked "Transfer" or "Cancel" multiple times. Turned my phone off and back on, looked for a software update, logged into Apple on the web. Nada.

Jan 1, 2025 12:34 PM in response to Room101A

This problem suddenly appeared a few weeks ago with my iPad Air 3. I’m guessing it is a bug related to iPad OS 18.1.1


Bought this iPad second-hand and have owned it without issues for over six months. It had been fully signed out and erased when I got it; had no trouble adding it to my devices.


The alert recurs multiple times each day, seemingly at random. Makes zero difference whether I click on "Cancel" or (as recommended in this thread) "Transfer." The alert box closes for the time being but invariably pops up again later.


And, yes, I have tried restarting my iPad.


A minor but persistent (and irritating!) glitch.

Jan 4, 2025 12:32 PM in response to STB-22

I am the OP here. Last time I was faced with the [Cancel]/[Transfer] choice, I chose [Transfer] (I had previously always chosen [Cancel]) and that was, if memory serves, almost 90 days ago. The iPhone has had full shut downs/restarts multiple times since then after which I was not faced with that choice.


The last time I was, I set myself a reminder to restart the iPhone on 13 Jan, which will be 90 days since I was last confronted by that choice, and see if it still bedevils my iPhone. Will report back on the results in about 10 days.


Stay tuned.

Jan 4, 2025 4:00 PM in response to InvestBling

Thanks @investbling and glad it worked for you. Hasn’t worked for me. I’ve been on the phone with 4 different techs. First one said, download all your apps from the App Store that are stored in the cloud. Nada. Second one was honest - said they didn’t know how to fix it (!). Third one dropped the call when transferring to the ‘device team’, and forth one advised me to sign out of my Apple account - and was then surprised that I couldn’t (due to theft protection settings).


I can only hope this bug gets fixed. Phone seems to work fine otherwise but I get the pop-up multiple times a day.

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