Still processing my order for more than 3 weeks

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Level 1

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Still processing my order for more than 3 weeks

I ordered my Iphone 16 Pro Max on September 13th. Today is October 5th. Delivery date is October 7th - 14th. They haven't charged me and its still stuck in the processing stage and hasn't moved. Anyone ordered around the same date and having the same issues? I should've just sent my phone to the nearest apple store to me, but since I have children this option was best at the time. I was thinking about just canceling my order and just sending it to the nearest apple store... but then again I dont want to wait any longer if any issues occur with that order... hopefully I will get it soon because I'm upgraded from my SX Max and this phone is giving me issues.

iPhone 16 Pro Max

Posted on Oct 5, 2024 5:22 PM

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Answer 1

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Lawrence Finch

Community+ 2026

Level 10

230,636 points

Oct 5, 2024 5:42 PM in response to FranciscaV

It will say “processing” until they have an actual delivery date, which is variable, depending on where it is in the supply chain between the factory and the US. If you had asked it to be shipped to an Apple store that wouldn’t have changed anything except the delivery location; the logistics would be the same. If you cancel and reorder the process starts over, and you will have to wait longer, perhaps much longer. They gave you a one week window, which doesn’t start until this coming Monday. You won’t see any updates until it is ready to ship. When I ordered my new Watch I saw no progress notifications until the afternoon before the delivery date.

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