Sirius XM AppleTV App - streaming stops after 2-3 minutes

According to Reddit users, the developer's at SiriusXM added a new app and did NOT update the existing app. To that end, you’ll need to download the new app for all to work correctly. I’m not sure of the sequencing (ie download, delete old install new, etc…) to avoid sign-in and/or keeping favs. I’m about to drop their service (customer sat is the worst).

An update… I went back to the Apple TV and Apple TV, App Store, and realized that when I reloaded the Sirius app, it reloaded the old app… You have to specifically select the new version… Working now

I have the same issue. I made sure that the latest version of software is on the apple tv and then deleted the sirius app. I then went to the app store to download the app and could not get the account to verify the down load. I then picked a random app from the store and it authorized through my iphone and installed. I then went back to the sirius app and I was then able to get it installed. I then had to re enter my sirius account information. After doing that, I was able to stream some music, but after 2 to 3 minutes, the audio output stops just like before. On the screen it looks like the station is playing, but there is no sound. Pause / play does not restore the audio. Going to a different sirius channel restores audio but it stops again. Just to make sure it was not an apple tv issue, I streamed a netflix video and thwre were no issues or dropouts. This is definitely a Sirius XM app issue that Sirius needs to fix.

Thank you for this. I haven't used the app in a long time and after 3 times of having it stop playing after 2 or 3 minutes I found your post.

Randall108 is correct I did the same thing and NOW my Sirius streaming is working! Thanks!

Same here with my existing SiriusXM app. Uninstalled old app. Installed new app - 7.10.5. Launched. Signed in via my iPhone. Main screen displays. Non-responsive to remote inputs. Restarted Apple TV. Launched app. Main Screen displays. Non-responsive to remote inputs.

That worked. Just completely delete the app and data. Do not offload do a complete delete. Then reinstall and it works. Thank you for your help.

Same issue. I give up. I’ve tried everything. Delete App…reinstall App…old and new. Nothing seems to work on the Apple TV Box. But the Apps work perfect on iPhone and iPad. So obvious an issue with the Apple TV Box!!!! Need this fixed! Listen to this everyday 🤬

Where do you find the new version to specifically select? I only see one version available. Background - I was having issues on two of three Apple TV devices where Sirius would play for about 3-4 seconds then skip to next song. Finally on one of the affected devices, I deleted the app. However, it deleted it from ALL my Apple TVs. I searched for Sirius, found what looks like new one (and only one available, but it is version 7.10.5) and there is the little cloud icon like I can re-download. If this is a completely different app, why would it have the cloud icon on it? When I click on that, it spins and never installs. Yesterday I let it go all afternoon, nothing. I contacted Sirius over chat, and they told me to open the app on my phone, then authorize it on the tv, but that made no sense as the app is not currently installed, there is nothing to authorize coming up on the tv. They gave me a number to call for help. Haven't called yet but was searching for similar issues online to see if there are any other suggestions.

Note: as of February. 9, 2025, the latest version seems to be 7.12.1 released Feb. 2, 2025.

In my case, the problem I was having is that the old version was indeed still on the app server). I was deleting the old app and reinstalling, but I was going through through my "purchased" or "not on this device" areas. In those cases, it downloaded the older version of the app that didn't work.

I deleted the app from my Apple TV, but this time I went into the Apple App Store and searched for the SiriusXM app. Only one app appeared, and it was the new version 7.12.1. I downloaded it, opened the app, and used the QR code it displayed on screen to get to the web page for signing in. It already had the correct code entered. After continuing, I entered my streaming credentials (which are different from my main account login for the website). It activated the new app, and I've been streaming for an hour without it stopping. It seems that corrected the problem.

Not sure why SiriusXM would leave the older versions up there. Maybe for older devices that don't have or can't install the latest TVOS version? Anyway, Thanks to the posters who helped sort this out!

The newest version 7.11.0 does not play at all. Not sure what to do yo make it work. Have never had issues ever before.

7.10.5 is the latest version and it is working for me. They may have removed the old one, as I just checked and now see only the latest version in the APP store. Note that when I could not get the download to work from the Apple TV APP store, I went to a completely different random free APP and downloaded it, which required authorizing from my iphone to complete the download. I was just trying to see if it was an Apple problem or a Sirius XM app problem. I then went back to the Sirius APP and this time the download started and completed in less than a minute.

Thank you! The suggestion to get the new app worked.

Thanks for the info, I deleted and reinstalled app. Working now, I do like the new layout.