Locked out of Apple ID and account recovery doesn’t work either. Help!!!

Question

Locked out of Apple ID and account recovery doesn’t work either. Help!!!

How to unlock or even start a account recovery when your Apple ID has two factor Authenticator on where you get emailed or texted to get access however the old number used is not a number anymore and the email address I can’t get in because it asks for authentication again and that’s the only options it gives me and says at the end since you can’t complete the steps my account can’t be unlocked at this time??!!! PLEASE HELP ME !!!

Posted on Oct 9, 2024 3:57 AM

Reply

Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,709 points

Oct 9, 2024 4:00 AM in response to dyanifromnowata

You are welcome to contact Apple about this but ultimately if you cannot provide sufficient proof to Apple you are the account owner you may simply have to abandon the account and everything associated with it. Keep contact information up to date.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

Reply

Locked out of Apple ID and account recovery doesn’t work either. Help!!!

Similar questions