I have been trying for months I cannot sign into my Apple ID cause I forgot the password I cannot change the password cause it takes me to 2 factor authentication with and old phone number I no longer have access to then once I try another way it says there’s not enough information I am so lost and have given up so many times please someone help me
iPhone 14 Plus, iOS 17
How to use account recovery when you can’t reset your Apple ID password - Apple Support
When going thru the account recovery steps you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.
Always scroll down for additional options in small blue print if the ones showing don’t apply to/work for you.
When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
How to use account recovery when you can’t reset your Apple ID password - Apple Support
When going thru the account recovery steps you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.
Always scroll down for additional options in small blue print if the ones showing don’t apply to/work for you.
When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
I haven’t seen that error before. Have you tried with a different number? Have you contacted Apple support directly?
Contact Apple by call or chat from Contact - How to Contact Us - Apple
Hey I have gotten the option to use my current phone number but when I put it in and it sends the code I enter the code and it says cannot verify identity since you could not complete the previous steps your password cannot be reset at this time
Can’t sign into Apple ID
