I am trying to access my od iPhone but it has a message that says, "connect to iTunes", but I cannot open the phone to allow it to connect, even though it is connected to my computer and to Itunes.
Windows, Windows 10
The support article about the restore screen contains the instructions you need to reset the device in this situation: If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support
Also:
- What to do if you get a restore error when you try to update or restore; click here --> iOS update and restore errors - Apple Support
- If you don't see a restore error, but still see the Connect to iTunes screen, or If you can't force a restart because one of your buttons is broken or stuck, contact Apple Support; click here --> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0091&symptom_id=20276
Access old iphone, "connect to iTunes"
