Netflix stuttering Apple TV 4K
Recently my 2021 purchased Apple TV 4k (Model A2169) started stuttering on some Netflix shows. This was especially noticeable on The Perfect Couple. It would happen frequently and look like dropped frames.
I have done the following:
- Played around with all settings, including Match Frame Rate etc with no fix.
- Completely reset the box and had it reinstall TVOS.
- Unplugged it for 1, 5, 10 minutes, then hours then a full day with no fix.
- Unit is ethernet hard wired into router which is 300mbs service.
As per many other posts on this topic on the web, the shows on Netflix that stutter through the Apple TV play fine on the TVs Netflix app. TV is a Panasonic GZ2000.
I know there is an issue with content on Netflix shot at 24fps being forced to play at 23.997, but that is a dropped frame every 30-40 seconds, not the frequent stuttering I am getting.
The interesting issue is I have a spare Apple TV 4K (model A1842) from 2018 that has TVOS 14.45 installed. It does NOT stutter on the same shows no matter what I try. Same settings etc, but no stutter at all.
I am loathe to update it as it is working perfectly and I know you cannot downgrade an Apple TV.
Does anyone know if this points to a hardware issue with the 2021 version or if this is a software issue? The only way I would be able to tell is if I upgraded the 2018 box to the new TVOS, but if it brings back the stuttering I am stuck.
Any ideas?
Thanks
Apple TV 4K