Stuck at setup on my new iPhone 16 Pro Max. It just keeps spinning when trying to sign in to my Apple Account.

I'm setting up my 16 Pro Max from a 14 Pro Max. At the Apple Account/icloud login stage, it just keeps spinning. Has been doing it for an hour and a half. Any suggestions? There's no option to go back. Unsure if it will resolve itself (how long that will take) or if I have to restart.


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Oct 10, 2024 9:29 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2024 9:57 AM

Some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

1 reply
Question marked as Top-ranking reply

Oct 10, 2024 9:57 AM in response to dlhane03

Some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

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Stuck at setup on my new iPhone 16 Pro Max. It just keeps spinning when trying to sign in to my Apple Account.

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