Purchased an iPad 10 started the set up got as far as iCloud sign in its now locked in the spinning mode and won’t allow me to go back or turn off my iPad

Trying to set up my new iPad 10

came to the window iCloud sign in

put in required information and pressed continue and now it’s stuck on that page with a spinning symbol

wont allow me to exit or turn off my ipad

this has been going on for three hours


iPad (10th generation)

Posted on May 20, 2024 4:06 AM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2024 4:17 PM

Something has stalled - possibly due to your WiFi or internet connection being interrupted.


If the problem hasn't cleared, connect your iPad to its Power Adapter, allowing the iPad to charge. While connected to the Power Adapter, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restart, keep the iPad connected to its Power Adapter during the setup process - as this will keep the WiFi connection active.

1 reply
Question marked as Top-ranking reply

May 21, 2024 4:17 PM in response to 56rabbit

Something has stalled - possibly due to your WiFi or internet connection being interrupted.


If the problem hasn't cleared, connect your iPad to its Power Adapter, allowing the iPad to charge. While connected to the Power Adapter, perform a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restart, keep the iPad connected to its Power Adapter during the setup process - as this will keep the WiFi connection active.

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Purchased an iPad 10 started the set up got as far as iCloud sign in its now locked in the spinning mode and won’t allow me to go back or turn off my iPad

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