Music App - Search error: "Something went wrong. Please try again later."

Hello, I'm having a problem with the Apple Music app search function.


Inputting any search terms and pressing return consistently leads to the message: "Something went wrong. Please try again later":



As a workaround, I'm able to open a song, artist, or album page when its preview appears under the search bar:



However, certain artists and tracks don't appear as previews (even when I've confirmed their availability by searching them on Apple Music on a browser). As a result, they are impossible to access from the app.



I've already tried to sign out and sign back in to my account, as well as restarting the machine entirely, to no avail. Running Sonoma 14.6 on a 2021 Apple M1 Pro.


Is this a known issue, and does anyone have suggestions to resolve this issue?


Thank you



MacBook Pro 14″, macOS 14.6

Posted on Oct 10, 2024 12:21 PM

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Posted on Oct 15, 2024 9:59 AM

I've been having this problem on macOS Sonoma 14.7 as well, and it's been very frustrating since it's such a core feature of the app that you think must have been tested before release.


At any rate, searches on iTunes work, and then clicking on the red "Listen Now" button has been working for me to take me back to Apple Music. It's not great but at least that's another workaround. If you don't have iTunes in your sidebar or in your search options you may have to go to Preferences and click the checkbox to show iTunes.


It probably would be a good idea for everyone that has this problem to go to the Apple Feedback Website for Apple Music (or use Feedback Assistant if you have it) and file a feedback about this, so they are alerted to the severity and prevalence of this issue.

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82 replies

Oct 10, 2024 3:58 PM in response to dionido-online

A quick check on the status page doesn't indicate any current issues with Apple Music.


That said, it happens sometimes that the Music app acts up.

Parts of it are essentially web pages that are being loaded within the app.


You've already tried signing out and signing back in as well as restarting your MacBook.


Only other thing that that comes to mind offhand is to make sure you don't have a firewall, VPN or other process that could affect your network connection in ways that might inadvertently block (parts of) the Apple Music service.

This could also be happening at the network level (e.g., modem, router, etc.) so if you do have another device on hand like an iPhone be sure to test if that one shows any issues as well while connected to the same network.


If all else fails and the issue persist then I suggest you reach out to support at https://getsupport.apple.com/topics

Click on "Show more" under Apps & Services and select Apple Music.



Oct 11, 2024 6:29 AM in response to dionido-online

I am also having this issue. Just wanted to let anyone else affected that I have reported this issue up to Level 3 support at Apple and they're handing it off to the development team.


It does not appear to be account related as we did some testing, including using a fresh account on the same machine with the same issue. Appears to be specific to that version of Apple Music or MacOS. This is occurring for me on OS 14.7.

Oct 11, 2024 1:52 PM in response to dionido-online

Same issue, started today, but only on MacBook Air, not my iPhone which is fine.


Just yesterday signed up for Apple Music+ and search was fine. Weird.


Tried the one word search and it worked, but worthless when first and last name are common w/hundreds of results.


Frustrating, hoping Apple is working on a fix.


In the meantime, I'll try updating system from Sonoma 14.4.1 to Sequoia 15.0.1 to see if that helps. If so, I'll post results.

Oct 13, 2024 4:28 AM in response to dionido-online

Same for me on macOS Sonoma 14.7 on an M1 MacBook Pro.


Happens in Safe Mode and only affects searches with multiple words (but not all multiple word searches).


For example, searching "the fly" works but "learn to fly" fails. Searching "the time" works but "what time is it" fails.


I've been asked to reinstall macOS and if that fails it might be escalated to the senior team. I'm not doing that right now as it's affecting multiple users.


This does not affect macOS Ventura as I have a MacBook Air M2 on 13.5.1 and that's working.

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Music App - Search error: "Something went wrong. Please try again later."

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