Apple TV on Ethernet; Apps cannot see network

My Apple TV 4th Gen (A1625; tvOS 18.0) operates fine when connected to WiFi. I connected the Apple TV to my WiFi router (Arris NVG589) via an ethernet cable (new 7-ft cat6) hoping to stop or lessen the drop outs, long load times, buffering issues, etc.

The homepage shows an icon indicating WiFi is disconnected.

Settings:Network displays Ethernet: Connected and seemingly valid IP and ethernet address. But opening any app on the ATV displays a message “Not connected to network” or something similar.

The Settings app displays a blank screen after selecting functions that require internet access (“Update Software”, “Start Diagnostics with Apple”).

I did both hard and soft restarts to both devices (twice). No change.

Tested the ethernet cable on my laptop; it works.

Television is a twelve year old Samsung “dumb” TV. Just a monitor with a tuner and some HDMI ports. I’m hoping for some magic spell from the community before I reset the Apple TV. I doubt that will fix the problem and it’s a pain in the patooty:)

Suggestions?

Thanks.

Apple TV HD

Posted on Oct 10, 2024 6:48 PM

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Posted on Oct 11, 2024 12:26 PM

On the back of the router at the top there is an RJ45 (Ethernet) labeled “ONT”. I thought it said “OUT”. That is what I initially plugged into. Hey, I’m old; what can I say? I plugged my ATV into one of the many actual Ethernet ports and everything works fine now. And my streaming service has improved as I had hoped.


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Question marked as Top-ranking reply

Oct 11, 2024 12:26 PM in response to Dsand011

On the back of the router at the top there is an RJ45 (Ethernet) labeled “ONT”. I thought it said “OUT”. That is what I initially plugged into. Hey, I’m old; what can I say? I plugged my ATV into one of the many actual Ethernet ports and everything works fine now. And my streaming service has improved as I had hoped.


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Apple TV on Ethernet; Apps cannot see network

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