New Macbook and New Apple TV 4K device will not connect to Ethernet (IP address is self-assigned as 169.254.x.y)

I have a Unifi network with many AP's and about 60 wireless and 30 wired devices. All devices can easily connect to the network but my problem is with a reletively new MacBook and a brand new Apple TV 4K device. They can both connect wirelessly to the network without any problem, but when I attache an ethernet cable, both cannot detect a network and IP address is self-assigned as 169.254.x.y - which obviously will not connect to anything.


I have attached the same ethernet cable/connection to other devices without any problem. I am completely stumped by this one.


Thank you in advance for any ideas!

MacBook Pro (M3, 2023)

Posted on Oct 3, 2024 3:35 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2024 11:10 PM

Thank you for all the suggestions! I went back and replaced all the cables and voila! it works great. The confounding part is that it was only the apple devices that would not recognise the connection. All others seemed to be able to deal with the faulty cable.


Anyways - problem solved. Much respect and appreciation to all you who are helping to solve people's tech challenges!

Similar questions

11 replies
Question marked as Top-ranking reply

Oct 3, 2024 11:10 PM in response to hcsitas

Thank you for all the suggestions! I went back and replaced all the cables and voila! it works great. The confounding part is that it was only the apple devices that would not recognise the connection. All others seemed to be able to deal with the faulty cable.


Anyways - problem solved. Much respect and appreciation to all you who are helping to solve people's tech challenges!

Oct 3, 2024 7:24 AM in response to agold1

If not caused by cables or switches or other connectors, then a self-assigned IP may point to DHCP issues at the router, i.e. a software malfunction, even if other devices connect fine. Have you tried restarting the router?


_______________________

Ethernet should give a good clean signal for at least 100m (300+ ft), unless it gets heavy interference from a nearby source (e.g. electrical wiring, radio transmitters). Powered switches would boost a signal between two ethernet segments, to allow even longer total lengths. Use ‘Cat 5e’ graded cables or better for gigabit. Shielded cables have an extra layer on the outside to help keep interference out more, if needed.


A specific port on an ethernet switch can be a weak point. Try changing which device connects to which port, to find out if any specific port gives trouble. If a device on e.g. port 3 gets great speeds, then try Apple TV on that port instead.

Oct 3, 2024 8:40 PM in response to hcsitas

To explain the Network setup applicable here:

Internet->ISP Router->UDM PRO Edge Router->Switch->inWall Cat6 Cable->

Plug(in room with Apple decives) ->Cable to Switch->Switch->Cable to Apple TV 4K and Apple M3 Pro Macbook


So with this in mind hcsitas, I can't see how your suggestions apply. Can you please clarify.


Note as previously explained I have switched out cables and switches to no effect and all other devices on the distal switch that the apple devices are connected to have no trouble connecting to internet.


Thank you!

Oct 3, 2024 4:35 AM in response to hcsitas

Cable is 2 meters. In wall wiring from room to switch is about 30 feet. (I have tried multiple cables also. ) In this room there is a switch with several other devices - all connected without problems... for about 8 years now.


At 1st I thought it was the local switch, so I replaced that with a new one to no effect. Then I thought maybe the Port on the main switch was becoming flakey, so I changed that. All to no effect.


Hope this helps.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Macbook and New Apple TV 4K device will not connect to Ethernet (IP address is self-assigned as 169.254.x.y)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.