What causes Black Boxes in iPhone 16 Pro Photos?

My iphone 16 pro with OS 18.0.1 is 1 week old and today when i was taking photos there were a few photos that came out with random black strips/boxes instead of having 100% photo (think: my face is covered with a black box but everything else is fine).

connection not an issue - checked
OS is the latest
icloud photo showing the same thing
when sent to other iphone device also showing the same thing

is this a hardware issue?

[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Oct 14, 2024 7:50 AM

Top-ranking reply

Old Toad

Level 10

218,328 points

Posted on May 5, 2025 9:49 AM

You have 15 days from the day of purchase to return it for a full refund no questions asked. I recommend you take it back immediately and get a full refund or a different model iPhone.

Note: if someone else has recommended this my apologies to whomever. I'm replying to the email I got from the ASC.

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33 replies

May 5, 2025 6:32 AM in response to Fred_Gunn

sorry i could only manage to print screen as the forum here would not accept posting of heif files.

ahw676

Level 1

14 points

May 5, 2025 7:47 AM in response to Fred_Gunn

Thank you for the suggestion! Does this mean, however, that you will only be able to have the photos in HEIC form and not JPG?

Jan 2, 2025 8:42 PM in response to julianna7536

I've found that if I move it to a different key photo, save it, then move it back to the original key photo, the black boxes are gone and I've restored the full quality as it should have been originally. It's a pain, but I haven't lost any photos due to this bug (yet) by using this technique. Does that work for you if you try it? I'm curious if that's consistent across devices..

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What causes Black Boxes in iPhone 16 Pro Photos?