Assistance Required for iPhone 16 Pro Max Activation Issue
Apple Support,
I am writing to express my frustration and concern regarding an ongoing issue with my new iPhone 16 Pro Max, which was purchased from the Apple Store in Richmond, VA by my father. Despite numerous attempts to activate the phone here in Pakistan, I continue to receive the same error: "Activation Failed, Unable to Connect to Apple Server Temporarily."
I have tried activating the device via my MacBook, performed a hard reset, and followed all the troubleshooting steps as mentioned here, but the issue persists. I spent over an hour on the phone with an Apple Specialist, who suggested that the issue might be related to the phone's internal module not connecting to Apple's server. They advised me to return the device to the original Apple Store where it was purchased. However, this is extremely inconvenient as I currently have no immediate plans to return to the U.S., and I cannot expect my parents to travel back just for this issue.
For additional context, my father purchased the same phone for my sister, and she had no issues activating hers in the same location.
I have invested a significant amount of money in this device, and I believe a more feasible solution must be arranged. Here are the options I am requesting:
- Shipment to Richmond, VA: My sister resides in Richmond. I request that Apple arrange a FedEx shipment where I can send the device from Pakistan to Richmond for exchange or repair.
- Replacement Authorization in Dubai: Alternatively, I can visit the nearest Apple Store in Dubai, but I will need written authorization from your team ensuring that the store will replace the device without hesitation. I do not want to risk making this trip only to be turned away.
Given the situation, I need a prompt resolution to this matter. I trust Apple to stand by its products and provide an efficient solution, given the circumstances.
Thank you for your immediate attention to this issue. I look forward to your swift response.
iPhone 16 Pro Max