iPhone activation declined: 'not sold/inventory' review

Hello,

I am writing regarding my existing support case concerning iPhone activation.

According to Apple Support, the activation was declined because the device is listed as “not sold / inventory device” in Apple’s system.

I would like to formally request a technical review and escalation of this case as an exception.

Important details:

• The iPhone is brand new, sealed, and has never been activated.
• The device is physically in my possession.
• The original retail store where the device was purchased is no longer operational due to military actions in Ukraine.
• Unfortunately, an official receipt is no longer available.

I am not requesting removal of any user lock or iCloud lock.

I am only requesting verification of the activation refusal reason and consideration of an exception due to the circumstances described above.

Please advise if this case can be escalated to the activation or engineering team for further review.

Thank you for your time and understanding.

Kind regards,

R