New iPhone 16 pro is locked (read post)

I had to do this twice before it started working normally!!

>If you have a Mac/MacBook you can put it into recovery mode and download the software from your Mac

you would reset your phone as normal (vol up, vol down, press & hold power) but you’re going to continue to press down the power button….

once it finally decides to turn off and the Apple logo pops up DONT LET GO OF THE POWER BUTTON but plug the phone into your Mac

once the image of the cord & Mac pop up on your phone screen you can let go of the power button and follow the prompts in your Mac to either update or restore the phone.

I was able to resolve the issue by preforming a reset & restore (had to repeat the reset a few times for it to complete successfully) from my Mac. For windows there is an application by apple called "Apple Devices". You should be able to preform the same apple reset opperation.

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-US&gl=US

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support

I haven't tested this method, but it's worth a shot for those without a Apple Store / Mac handy.

The plugging into Macbook mid-hard-stop worked for me! Up-down-power&hold, wait for Apple logo, plug into MacBook while still holding, keep holding until it updates showing plugged into MacBook, then follow prompts on the computer, installed update and now working perfectly :)

If you have a Mac/MacBook you can put it into recovery mode and download the software from your Mac

you would reset your phone as normal (vol up, vol down, press & hold power) but you’re going to continue to press down the power button….

once it finally decides to turn off and the Apple logo pops up DONT LET GO OF THE POWER BUTTON but plug the phone into your Mac

once the image of the cord & Mac pop up on your phone screen you can let go of the power button and follow the prompts in your Mac to either update or restore the phone.

take it to an Apple store and ask them to force the reset. I think a lot of phones went out without an upgrade. don't go to your phone carrier - they weren't super helpful as they can't push the software.

I downloaded the Apple devices power cycled it vol up and down help power until Apple song came on and now I have it in restore mode it reacted with my iTunes now but waiting on the software update to supposedly download and this is a 16 plus 256gb pink

Go to a Apple Genius Bar.

They will fix it.

I just fixed a friend's phone. Just trying to reboot it until i see the apple logo. Then fast hit the poweron and volume down button and put the usb cable to connect it with my computer in DFU mode. First i updated the phone. And nothing happened. Again the same problem. Then again in DFU mode i reset it. After the reset it was all good to setup.

it got stuck on the software update u have a HP laptop top and it’s harder to get it to restore mode you have to download apple devices alongside iTunes and then cycle it power up and down and hold power button once Apple sign comes on you have to connect to your laptop directly then it will try to finish downloading update and then it will restore it I’m still waiting on it now but it popped up

Update on this, reset & update worked. But I had to do this ~3 or 4 times.

I had the same problem they told me my phone was D.O.A dead on arrival I have to ship it back and there sending me a new phone

duodiscus wrote:

Did this a few times without result.

Then it's time to visit your Apple Store Genius Bar for help.

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

I got a replacement issued as after sorting the issue and the phone actually able to be used, when trying to download the software update it was reporting 10 hours for it to download. The Apple technician had run diagnostics and all came back clear but haven’t happy that the update was taking so long, he even plugged in an Ethernet adaptor so the phone was hard wired to the internet and it was the same. So he wiped the phone, and swapped it out for a replacement. So far so good 🤞🏻