New iPhone 16 pro is locked (read post)

Same problem. I can't swipe, I can't restore and update, I can't escape the hello screen. The hello animation keep going but I can't swipe up

I have this exact same problem, phone is basically useless. Tried the volume up, down and power button nothing. Tried to get it to turn off… seems to be 1 in 10 chance it will turn off. Phone is incredibly hot and I can’t even use it, so I’m trying to drain the battery and see if that solves the problem. If not it’s going straight back to the store

Got the same issue with the new iPhone 6 Pro Max I just unboxed .... won't turn off and won't unlock. I am regretting my upgrade.....

And if you don’t have a Mac what then?

If you have a Mac/MacBook you can put it into recovery mode and download the software from your Mac

you would reset your phone as normal (vol up, vol down, press & hold power) but you’re going to continue to press down the power button….

once it finally decides to turn off and the Apple logo pops up DONT LET GO OF THE POWER BUTTON but plug the phone into your Mac

once the image of the cord & Mac pop up on your phone screen you can let go of the power button and follow the prompts in your Mac to either update or restore the phone.

I had to do this twice before it started working normally!!

>If you have a Mac/MacBook you can put it into recovery mode and download the software from your Mac

you would reset your phone as normal (vol up, vol down, press & hold power) but you’re going to continue to press down the power button….

once it finally decides to turn off and the Apple logo pops up DONT LET GO OF THE POWER BUTTON but plug the phone into your Mac

once the image of the cord & Mac pop up on your phone screen you can let go of the power button and follow the prompts in your Mac to either update or restore the phone.

I got a replacement issued as after sorting the issue and the phone actually able to be used, when trying to download the software update it was reporting 10 hours for it to download. The Apple technician had run diagnostics and all came back clear but haven’t happy that the update was taking so long, he even plugged in an Ethernet adaptor so the phone was hard wired to the internet and it was the same. So he wiped the phone, and swapped it out for a replacement. So far so good 🤞🏻

I was able to resolve the issue by preforming a reset & restore (had to repeat the reset a few times for it to complete successfully) from my Mac. For windows there is an application by apple called "Apple Devices". You should be able to preform the same apple reset opperation.

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-US&gl=US

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support

I haven't tested this method, but it's worth a shot for those without a Apple Store / Mac handy.

Thank you for the detailed instructions! I feel ridiculous I had to do this on a $1000 phone but here we are!!!

I have the iPhone 16 pro max and I have suffered with all the issues addressed below but also my phone managed to sap its full charge in about 2 hours tops. The phone was also extremely hot to the point I thought it was going to explode or catch fire and with not been able to switch it off I thought this could be a recipe for disaster!

I've attempted to do both the "update" and the "reset & update" options a few times now and it does not appear to resolve the issue. I think the problem is actually with the update itself.

Quite disappointing, going to try the Apple Store tomorrow.

Update on this, reset & update worked. But I had to do this ~3 or 4 times.

Same but apparently it’s a firmware issue on apples side. They said they’re trying to get it fixed by today but today already came and no update was pushed