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New iPhone 16 pro is locked (read post)

Got a new iPhone 16 pro and I am trying to transfer my old iPhone 14's data. Started the data transfer and my new iPhone 16 pro was forced into a software update ( i had chosen to update later but was then forced). The update said it was installed then I was just stuck waiting for some time maybe 15 mins and nothing on the screen was changing just both of my phones pending. Did the silver bullet reset trick (vup then release vdown then release hold power until the apple appears) and now my new iPhone 16 pro is locked and I can't swipe up to unlock and type in my password.

When I try the 'silver bullet' reset method I can't swipe the shut off option, and when I get through to the apple the problem with the swiping to unlock persists.

very stressful any help is appreciated

iPhone 14 Pro, iOS 18

Posted on Oct 15, 2024 12:23 PM

Top-ranking reply

NizkZ

Level 1

32 points

Posted on Oct 15, 2024 6:56 PM

Same problem. I can't swipe, I can't restore and update, I can't escape the hello screen. The hello animation keep going but I can't swipe up

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37 replies

Birvy

Level 1

14 points

Oct 16, 2024 11:08 AM in response to Podge2024

take it to an Apple store and ask them to force the reset. I think a lot of phones went out without an upgrade. don't go to your phone carrier - they weren't super helpful as they can't push the software.

Cwiki

Level 1

20 points

Oct 15, 2024 2:46 PM in response to Asking_the_questions

Exact same issue, iPhone 16 PRO

Oct 26, 2024 8:45 AM in response to Asking_the_questions

Update: At a genius bar appointment at my nearest Apple Store. Was told I had to set one and have someone check the Phone out in person.

Will probably try the mail in service if the appointment goes poorly.

Anyone know if it’s a good alternative?

Thanks

(I see quite a few people are having the same / similar issues)

DLlo

Level 1

14 points

Dec 18, 2024 12:04 PM in response to Asking_the_questions

Still the same issue, phone delivered today and stuck on hello screen after update… already taken the number from my old device though so no phone now! Apple support playing like this is a new one to them. Clearly not by this thread

Oct 15, 2024 10:20 PM in response to anamile257

New iPhone 16 pro is locked (read post) - Apple Community

I did this too to unbrick my iPhone 16. I still cannot complete the data transfer though. Currently trying to use iCloud instead of my old iPhone.

Oct 15, 2024 1:48 PM in response to Podge2024

I hope we can both get it sorted

Maybe something wrong with the new phones or ios (provided yours is a 16)

Oct 15, 2024 1:56 PM in response to Asking_the_questions

iPhone 16 Pro Max, literally picked it up today after waiting 2 weeks from ordering with O2 in UK, looks like it could be a long wait for a replacement

achim001

Level 1

8 points

Oct 15, 2024 3:54 PM in response to Asking_the_questions

Same here - iphone 16 pro

Oct 15, 2024 7:09 PM in response to Podge2024

You should be able to do this on a non-Mac computer so long as you have the latest version of iTunes installed. When you do it just make sure you have iTunes already open.

frey96

Level 1

8 points

Oct 16, 2024 11:00 AM in response to Asking_the_questions

My issue is Downloading Software Update almost for 5 hrs - still not completed.. i can receive calls, but not able to make calls or text.. as i dont have access.

Oct 17, 2024 11:11 AM in response to Appleprestigecustomer

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Nov 12, 2024 8:54 PM in response to Asking_the_questions

Got my 16 pro max today. In the process of initial setup. it did the same thing too. I can't escape the hello screen. The hello animation keep going but I can't swipe up. I performed an update and restore a few times. same issue.

Edit: It finally worked after 4th attempt. New iPhone should not be having this kind of issues.

[Edited by Moderator]

Hfro2024

Level 1

8 points

Dec 21, 2024 11:35 AM in response to Asking_the_questions

I have had exactly the same issue with my new iPhone 16 today. I didn’t be switch over from the sim, so also can’t access my old phone to make calls ect. Does anyone know how to actually rectify the issue? I’m on my second plug into computer attempt to see if that works. Defo don’t want to have to go to store this close to Christmas

Oct 20, 2024 1:00 PM in response to Cwiki

Did the store fixed it?

Nov 14, 2024 9:35 PM in response to Asking_the_questions

I just got my iPhone 16 Plus and it’s doing the same thing how to reset it I’m stuck

New iPhone 16 pro is locked (read post)