Why is the Amazon Pop-Up window appearing on my MacBook Air?

Question

Level 1

13 points

Why is the Amazon Pop-Up window appearing on my MacBook Air?

My wife gets this window, headed "Skip to," once signed in to her Amazon UK account on her MacBook Air. There are no browser extensions and I've tried every suggestion on removing it I can find, without success. It looks like this:

I've even spoke to Amazon, who sent an email with instructions, but they were irrelevant, in that I do not have the extensions and they recommended blocking Google website, which I could not to, although I tried. Has anyone had this intrusive software and removed it, please?

[Re-Titled by Moderator]

Posted on Oct 16, 2024 6:08 AM

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Answer 1

Top-ranking reply

RB2870

Level 1

26 points

Nov 4, 2024 7:42 AM in response to rgirling

I finally figured it out to remove keyboard shortcut window from popping up with on Amazon's website:

Go to settings/accessibility/ shut off "Full Keyboard Access" and close and now window should no longer pop up

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Answer 2

Oct 20, 2024 1:22 PM in response to rgirling

Have had the same problem since upgrading to Sequoia. Spoke to Amazon and they advised me it was a problem with Safari. Tried Chrome, and the issue does not appear.

Come on Apple fix this!

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Answer 3

rgirling Author

Level 1

13 points

Oct 31, 2024 9:53 AM in response to LitGun82

Thanks for the info. It seems the problem is Safari-related, so if it continues to irritate, Chrome or DDG will be used.

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Answer 4

LitGun82

Level 1

8 points

Oct 30, 2024 11:57 AM in response to rgirling

I am having the same issue with the main account under my husband's email, however it does not show up when I'm on the other account which is under my email.

I do not have chrome on my computer, but I do have DuckDuckGo and it does not do that when I use that one.

So yes, c'mon Apple, figure this out!!!

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