Transfer iPhone 12 to new iPhone 15

Question

Level 1

4 points

Transfer iPhone 12 to new iPhone 15

Hi please help, I bought a new iPhone 15 and thought it would be a simple transfer, both phones are side by side but it’s not working

on the iPhone 15 it just says software update required, I do this then I get transferring data to iPhone with estimating, I stared the update at 8pm still on the same screen this morning at 6am is this normal?

I don’t get any option to go to settings in the new iPhone 15 to check if the Bluetooth is on, please help as I have been told I can’t return it?

iPhone 12, iOS 18

Posted on Oct 17, 2024 12:08 PM

Reply

Answer 1

Oct 17, 2024 12:11 PM in response to Laineys74

Force-restart your iPhone 15:

Press and quickly release VOLUME UP

then

Press and quickly release VOLUME DOWN

then

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.

Then start the transfer over again.

Reply

Transfer iPhone 12 to new iPhone 15

Similar questions