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Beachbggy Author

Level 1

4 points

Apple TV + Home Samsung Mart TV; Paying Monthly Subscriptions & Cannot open!!

Paying for subscription to Apple TV!! Cannot open & cannot signin, why?

Apple Watch Series 9, watchOS 10

Posted on Oct 18, 2024 8:51 PM

Top-ranking reply

Urquhart1244

Level 10

152,058 points

Posted on Oct 22, 2024 5:18 AM

What model is this Samsung smart TV?

What happens instead when you try to use the Apple TV app on this TV? Can you find the app? Can you open the app? Can you sign in to the app, through the in-app Settings, using your Apple Account that has this Apple TV+ subscription linked to it?

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If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:

What to do if an app is not working on Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app (if deletion is supported for that app),
Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV). Settings﹥Support﹥Self Diagnosis﹥Reset Smart Hub﹥

If you need further assistance after that, please contact Apple Support.

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Apple TV + Home Samsung Mart TV; Paying Monthly Subscriptions & Cannot open!!

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