Why I was charged double for Apple TV subscription?

I believe I'm being double billed. Went back on my charges and it started the month after I signed up for Apple TV. Dates include all months from Sept 2023 - Sept 2024. Could you all please check on this and correct.


[Re-Titled by Moderator]

3920RW,

Posted on Oct 19, 2024 6:11 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2024 7:03 AM

If you got an email receipt and there's a 'Report a Problem' link in it, use that; otherwise, click here and ask the iTunes Store staff to check. The people on these boards are mostly other customers and can't.


(256035)

2 replies

Oct 19, 2024 7:32 AM in response to T--J-O

If you're only seeing this on a card statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you see 'apple.com/bill' on your billing statement - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.


If you need further assistance contact Apple.

1. Click here to go to Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006

2. Select: Subscriptions & Purchases

3. Select: Unrecognized charge.

4. Click on Continue.

5. Choose a solution or article, or scroll down to contact methods and select a chat or phone call.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why I was charged double for Apple TV subscription?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.