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Hearing devices paired to Apple

I was using ISO 16 but when I upgraded to ISO 18. Not my hearing aids will not connect.


what do I do to fix this?

iPhone 11, iOS 18

Posted on Oct 19, 2024 9:57 AM

Reply
1 reply

Oct 20, 2024 8:11 PM in response to Retranger

Hi Retranger

welcome to the Apple (user-to-user) Community!


Re: "Hearing devices paired to Apple

I was using ISO 16 but when I upgraded to ISO 18. Not my hearing aids will not connect'.


If you haven't already, you may want to try:

✽ Restarting the iPhone to re-establish the connection. (How to: Restart your iPhone - Apple Support)


✽ Checking whether the hearing aids are listed in Settings > Accessibility > Hearing Devices

____________________________________________________________________________

You may need to check whether there is a firmware update available for the hearing aids.

✽ You could try checking with your hearing-aid manual, app, supplier, or manufacturer's support website, or with your hearing-specialist, to find out whether there is a firmware update fto install.

__________________________________________________________________

Else: The guidance available in Apple Support's iOS18 article may be helpful:

✽. See how to: Use hearing devices with iPhone - Apple Support


If needed:

✽. Apple Support's Accessibility Website is online

(Eg: support / info / contact options (online chat / phone / email etc.).

Accessibility Support - Official Apple Support


All the best :-)

Hearing devices paired to Apple

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