You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Why are my downloaded music grayed out on iPhone 16 Pro?

I upgraded to iPhone 16 Pro and restored from backup. All music is grayed out with no artwork. When I click on a song it says not available in this country or region. I stumbled upon a setting that said "My Library " and "Dennis Griffins Library " I switched and everything was fine but it somehow switched back and I can't find this option again.



[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Oct 19, 2024 1:25 PM

Reply
2 replies

Oct 23, 2024 2:47 AM in response to dgrif6

I have a similar problem

I upgraded to an iPhone 16 and transferred from my iPhone SE

Tracks that were available on the old phone are now grayed out and I receive the message about “not available in my region” despite having them still available on my iPad

These are tracks that I have purchased from Apple over the years , and there are a LOT of them.

Any suggestions?

Why are my downloaded music grayed out on iPhone 16 Pro?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.