That is a scam message.
These scammers often convey a desire to help you resolve an immediate problem, that doesn’t actually exist. Their intention is to trick you into giving away personal information, money, or access to your accounts, they do this to pressure you into acting quickly. Do not interact with the message or the sender, and move on.
If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to reportphishing@apple.com.
For more information ⇢ Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support