Apple does not do support by email unless they initiate it.
For information about how to use account recovery when you can’t reset your Apple ID password, click here --> How to use account recovery when you can’t reset your Apple Account password - Apple Support
- "Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password." "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." I believe they really mean it when they said a waiting period. There is nothing you can do to speed it up.
The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community . This thread illustrates the multi-step process My Apple ID is locked, how do I fix it? - Apple Community