Hi, my bank app has problem, every time I write my username and password it says incorrect but it is 100% correct I tried with different phone and it works. I change username and password, restart phone, uninstall and reinstall bank app, I called bank and they said application doesn’t have any problems, I tried everything I found in internet about it but it’s not working, what can be the reason? (Storage is not also full)
16 pro max iOS 18.1
iPhone 16 Pro Max, iOS 18
If the app is rejecting the user name and password you have with your bank account, that is almost certain an issue with that app and/or your account unless you're running some sort of VPN or "antivirus" on your iPhone in which case you should remove said app. You can also try WiFi rather than cellular, if you haven't tried that already. Otherwise, you will probably need to contact your bank's mobile accounts support for assistance.
Without knowing which specific app you're trying to use there's not much else anyone here can advise.
Regards.
Is your iPhone actually on iOS 18.1, which is beta? If it is, your bank likely hasn't updated their application to work correctly with iOS 18.1, which has not yet been released to the public.
Are you really using iOS 18.1 or 18.0.1?
18.1 is a beta version and could be the culprit.
tamta19 wrote:
In bank app it says compatible for iOS 15.1 or later so I don’t know if it’s upgrade problem
varjak paw, gave you the right advice.
GMTA!
Indeed! 😁
i checked in settings and it’s 18.0.1
In bank app it says compatible for iOS 15.1 or later so I don’t know if it’s upgrade problem
.
Thanks for your advice, I didn’t write app name because it’s used by Georgian ppl (TBC bank) and I thought most people outside the country wouldn’t be familiar with it
I did try WiFi and also didn’t work. I have exactly same apps which I had in previous phone nothing new and unusual 🥹
So, if Face ID isn’t working, do you press the key option to look at passcodes for the bank website.
Do you get something similar to the image above?
Yes I have but when i press it it still takes me back to the sign in page🥹
Mobile Bank application
