Receiving an error code (1109) in the middle of the restore on iPhone 11

Recently I restored an iPhone 11 and it cancled and showed an error code (1109) in the middle of the restore


[Re-Titled by Moderator]


iPhone 11

Posted on Oct 26, 2024 12:09 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2024 12:07 PM

I have resolved the issue. It appears to be a problem with ISPs or routers preventing connections to Apple servers. While restoring from the Apple Devices app, you need to be connected to a mobile hotspot. It worked for me, and I hope it helps you as well.

95 replies

Apr 1, 2025 7:21 AM in response to Yoshi_1234

I can confirm using vpn did resolve the issue for me as others suggested. however, i did delete the ipsw file so it would instead download via vpn.


logs are created and appended here if installed from windows store. if installed outside of the store, the logs will be in a folder nearby the ipsw so just search that.


"C:\Users\<user>\AppData\Local\Packages\AppleInc.AppleDevices_nzyj5cx40ttqa\LocalCache\Roaming\Apple\AMPDevicesAgent\iPad Updater Logs\iPadUpdater.log"


the logs indeed indicate a network issue as others have suggested but I did not find any clue as to what specifically.

May 22, 2025 4:23 PM in response to Yoshi_1234

I got this same error code, while updating my se 3rd gen via apple devices on windows 11.

I contacted support after installing, uninstalling, attempting to cycle it, attempting to reset it, restarting my laptop, etc. All told I cycled through all the steps about 10 times. each time it hung at the halfway point. Then I reset router, which also didn't do anything.


changed the dns settings as discussed in this thread to 8.8.8.8/8.8.4.4

cycled power, restarted the restore. no dice.


connected to vpn, kept the dns settings as above.

cycled again,

restore completed.


Took me a few hours, but the vpn was the fix.


May 26, 2025 1:43 AM in response to Yoshi_1234

I resolved the issue by changing my DNS to Google (8.8.8.8 / 8.8.4.4) thanks to 'Fyrstars' comment on this thread. I was trying to restore an Ipad and it kept giving me error code 1109.


I closed Apple Devices app and changed my DNS then reopened the app and tried again and it failed first but worked on the second try. It could be coincidence but it failed about 10 times before I changed the DNS so worth giving that a go if your struggling.


Thanks!

Sep 3, 2025 2:23 PM in response to Yoshi_1234

This happened to me just now. I was setting up an iPhone 16 Pro for work, not realising it had asked me for an old passcode when trying to set up my iCloud. I put in the code I had set in the initial stages of the iPhone set up. It then locked me out of the phone when trying to get back in despite using the code I had set up in the initial stages.


I then had to restore the phone to factory settings to get back in. The hurdle came when the Usb-c was not showing up in apple devices - the port driver had to be updated. Once that was updated, I could then see it when I followed the next steps:

  • Hold the side button until you get the laptop and cable image
  • Plugged the iPhone via usb-c to the computer
  • Started the restore and update


Then I got the error 'unkown error (1109).130A.0000.


I tried the hotspot idea with my personal phone, didn't work.

I then tried turning off the what ever VPN settings I had, that didn't work.


I then dug out an old laptop of mine, downloaded the apple devices app onto that and it worked.


The problem I found to be was with Windows 11 24H2. You will need to use an older version of windows to restore via a cable if you are not using a Mac.

Oct 31, 2024 10:26 PM in response to Kuervix

Later I did also do a ipconfig /release and ipconfig /renew plus a ipconfig /flushdns. Probably a two or three Windows restarts too during the whole session.

I kept getting the message "the network connection was reset", I kept insisting, closing iTunes, disconnecting the iPhone cable, turning it off, connecting it again, turning it off while connected, then setting it again in recovery mode. I wanted to try and put in it DFU mode but it seems I did not succeed even once as I never saw in iTune "phone in DFU mode" nor a permanent black screen on the device Complete Guide: How to Activate DFU Mode on iPhone for Efficient iOS Recovery.

Other variables I played with were using different USB-A and C ports, non-Apple lightning cable and original Apple lightning cable.

My internet connection was good all the time, wifi.

Eventually, after many, many attempts, one download completed correctly again and it did restore the iPhone without failing at about 50-55% bar progress like the previous times. It was finally back 'alive' again at the Hello OOBE stage and out of the recovery mode.

Loads of perserverance. I began investigating whether using ipsw files (I did not know that existed) could be applicable as fix in production but in the end it was not necessary.

Dec 4, 2024 12:14 AM in response to Yoshi_1234

I had this issue with an iPhone 15 whilst doing a restore using Apple Devices on a PC after I forgot the passcode to the phone. After going through this thread and macobserver, I finally successfully restored the phone by doing the following:


  1. connected my PC to a hotspot from another phone
  2. restart Apple Devices
  3. forced restart on my iphone and connected the phone to my PC using a usb-c to usb-a cable (the usb-c to usb-c that came with the phone does work for the restore as at this post)
  4. Followed the restore prompt instructions on Apple Devices
  5. With a lot of prayers after more than 7 attempts, the restore was successful and I can now use my iPhone


I wasn't able to use iTunes as suggested by others; it didn't give me the restore/update option.


Hope this helps someone that like me, switch off when instructions start to get a bit technical.

Jan 10, 2025 6:53 AM in response to Yoshi_1234

Error code (1109).06B4.0000 on restore & (75).067E.004B on update--issues with Iphone 12 to install 18.2.1 IOS update. I was using Apple devices on window 11 to install. The install would fail many times. I changed to my other PC with windows 10- issue fixed and IOS updated using windows 10 version and Apple Device app on PC! I did restore vs. update. Hope this works for others.

Feb 6, 2025 9:20 PM in response to agcb256

Yes.. this method worked for me for restoring ipad 10.. I had exact same errors 1109 & then later -75.. don't know why Apple has messed up 18.3 restore files.. Also Apple devices app from Microsoft store is not very helpful.. this 3U application is far better to restore Apple devices such as iPad.. I had exact same errors 1109 & then later -75..

After doing Quick Flash & selected restore Battery option, things worked like a charm..


Thanks a lot for posting this method..


Yes.. one of the reason why I had restore the iPad was because for some reason iPad did not recognize the 6 digit code which I had set up previously.. I was using my ipad after a break of 1 month.. did that somehow made iPad forget my code? I do not know.. I have set up same code again.. at least this time it is working... lets see..


Thanks a lot for posting above method

Nov 29, 2024 11:23 AM in response to Yoshi_1234

Mobile hotspot with Apple Devices on my W11 PC alone did not fix the issue.

What did work for me was this:

Remove the SIM card, Connect to Hotspot on PC. Download/Launch Apple Devices, Enter iPhone into DFU mode (Volume up, Volume down, Hold side button until screen goes black) and then select Update/Restore in Apple Devices once the iPhone is detected.

Receiving an error code (1109) in the middle of the restore on iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.