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User profile for user: h p
h p Author
User level: Level 1
14 points

Touch ID greyed out in system settings (iMac M1)

Just the other day I noticed that the Touch ID from my iMac M1 (Sequoia 15.0.1) does not seem to work anymore.


When i open the system settings of Thouch ID, all the slider/buttons are greyed out. The only thing i can do is remove the existing fingerprints.


I already read If Touch ID isn't working on your Mac - Apple Support, tried rebooting the mac, turning off and on the keyboard, connect it with the usb-c cable, booting the mac in safe mode and performed a hardware diagnostic.


None of these things helped, although at one or two moments, de sliders/buttons were activated again (blue) at one point, but us soon as i clicked on 'add a fingerprint' or changed out a slider, all sliders went greyed out again and was not able to change anything anymore.


Am I left with the option of failing hardware?

iMac 24″

Posted on Oct 26, 2024 2:31 AM

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5 replies
User profile for user: h p
h p Author
User level: Level 1
14 points

Oct 27, 2024 2:10 PM in response to rkaufmann87

Yeah, I read that article. I couldn't even try al those steps because all options are greyed out....


I fiddled around a bit more today and found a solution.


I removed the existing fingerprints (that was actually the only thing i could do or change in this menu) and after that the whole touch id section disappeared. As per last chance I rebooted the mac one more time (just normally, no safe mode or so), opened up touch id in the settings app and the touch id menu section reappeared. Quickly I clicked on 'add a finger'....... which worked! First it asked me to double click the on-off button of the iMac to establish a secured connection (I guess the keyboard was connected wireless again at that moment) and after that I was able to configure some more fingerprints.


Since then it's working all day now.


I am so happy it works again. I'm still confused as to why this issue happened, but I read somewhere else that this behavior might appear when the battery of the keyboard has been depleted (can't remember that happening)

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Touch ID greyed out in system settings (iMac M1)

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