iTunes for Windows crashes while restoring iPad Pro M4 with iPadOS 18.0.1

Hi, I had the same problem with my various Apple devices to update to version 18.1, finally you have to go back to Windows 11 23H2 or another version of Windows, other than 24H2, it is this version that is causing the mess

Currently having the same issue.

Win11 24H2 - all other devices are 24H2

iPhone13 18.1 - 18.1.1

Reinstalled itunes. Still bricking my iphone13 18.1.1

Currently trying 'Apple Devices App (Australia Site)' from the Microsoft store. It's redownloading the firmware, I wasn't able to point it to a version I downloaded by holding SHIFT like in iTunes.

-First download of firmware came up with a corrupted error

-Selected restore while holding shift and it allowed me to select the firmware I downloaded from IPSW.me

-Happily restoring and installing 18.1.1 until 50% then I got an error. 1109

-Now downloading 18.1

--Cancel the auto restore, Select restore with SHIFT and selected 18.1

--Failed

Found a laptop and installed win10 22h2 and used the Apple Devices App to restor and upgrade.

-Firmware applied....

-Restarted and resetting to factory settings

-Restarted and able to apply my backup.

Apple you need to fix these issues. Being unable to apply an update through iTunes or Apple Devices App on 24H2 and almost bricking a device is not cool.

Hello friends,

I'm coming back to you to share my feedback regarding the magnificent Apple Devices software on Windows to do iOS/iPadOS updates on my iDevices

As a reminder:

The Apple Devices software version 1.5.0.160 (1.1280.40963.0) only works on Windows 11 23H2 or Windows 10 22H2, it does not work on the latest version of Windows: 24H2

This week, Apple updated the software to version 1.5.2.58 (1.1282.14849.0), I thought great I'll be able to test it on my Windows 11 23H2, it should work, then if it works I'll switch my Windows 11 to 24H2 and continue my tests, but not at all, the software simply crashed the update of my iDevice to 18.2, and it's also impossible to restore my iDevice (I had to go back to Windows 10 from another PC)

I continue my tests, thinking that by switching my Windows 11 to version 24H2 and having the Apple Devices software in version 1.5.2.58 (1.1282.14849.0) maybe Apple's patch would allow iDevice updates to be done on a Windows 11 24H2, well NO, NOT AT ALL, crash again during the update. This software is a hoax!

In conclusion, if you are a fan of iOS/iPaDOS updates from a Windows PC (if this is not the case, run away, do the updates from the iDevices, it is clearly more reliable), otherwise what I can advise is:

- Try to keep your Windows 11 in version 23H2 and keep the Apple Devices software in version 1.5.0.160 (1.1280.40963.0) - Be careful, application updates from the Microsoft Store are done automatically in the background, unless you uncheck the box

- If you are on a Windows 11 24H2, at the moment for my part, the two versions of the Apple Devices software 1.5.0.160 (1.1280.40963.0) and 1.5.2.58 (1.1282.14849.0) do not do not work to do the updates (to see the next Windows and/or Apple Devices updates, continue to do tests)

- And if you are on a Windows 10 22H2, only the Apple Devices software version 1.5.0.160 (1.1280.40963.0) works, do not install version 1.5.2.58 (1.1282.14849.0)

Last point, if unfortunately you have installed version 1.5.2.58 (1.1282.14849.0), to return to this version (1.5.0.160 (1.1280.40963.0)) see this link: https://apple-devices.en.uptodown.com/windows/download ; Warning, first uninstall the Apple Devices software that does not work

PS: All this concerns the updates of the iDevices from this software, otherwise to make backups of your iDevices the software whatever its version (1.5.0.160 and 1.5.2.58) works perfectly

I tired reinstall Windows and iTunes(store version/exe version), both not work. From the Windows log, it shows objc.dll crash.

To avoid the issue, roll back to 23H2 or use thrid party tools.

If you already blocked in the recovery mode, try restart your phone and reconnect in the third party tools, you will can reset the phone again.

Can Confirm - Windows 11 24H2 crashes during restore, bricking the phone (brand new iPhone 16 Pro. I have another computer, with 23H2, and was able to DFU reset the phone, then restore it from the 24H2 computer, which has a fresh backup of my old iPhone 15.

Having the exact same issue, just with an iPhone XR. Apple Devices just stalls & the progress bar on both the iPhone & Apple Devices app sit there. iTunes when doing a restore just crashes at the start.

I don't have iMazing unfortunately, so I'm stuck with a phone in Recovery Mode that I can do nothing with.

Yes! This bit me yesterday while updating my iPhone 15 from iOS 18.0.1 to 18.1 via iTunes. I have gotten into the habit of taking backups and doing a full iTunes update on the major point releases. When I tried it yesterday, iTunes crashed repeatedly right as it would begin the update, leaving my phone with the same partial progress bar noted above.

I was able to use a laptop that has not yet gotten the Win11 24H2 update to finish the iOS update via iTunes, then return to the original computer and restore the backup. In the end, the phone is updated and restored, but it was a whole lot more work than usual. I realize 24H2 is very new and still struggling, but please add it to your farm of test machines and do what you can to improve the stability of iTunes!

It seems that the issue is related to the version 1.1280.40963.0 of the Apple Devices software coupled with Windows 24H2. Several users have reported similar problems when updating their Apple devices. While waiting for Apple to release a fix for its software, it is recommended to revert to the 23H2 version of Windows if you want to update your iPad

I couldn't agree more that the Apple apps on Windows are a confounding hot mess. I guess it's not surprising that they would want iOS device owners to buy Macs as well, but it's shocking that they would go to the trouble of releasing these pathetic apps on Windows in the first place.

I actually was sort of optimistic at first. I installed Apple Devices 1.5.2.58 (1.1282.14849.0) on Windows 11 Version 24H2 (OS Build 26100.2605), and it actually was able to update my 10.5" iPad Pro from 17.7.2 to 17.7.3. I started with that one this time because I figured I could live without it for longer if it bricked.

Emboldened, I plugged in my iPhone 15 and started the 18.1.1 -> 18.2 update. It was looking much better than the last time using iTunes, where iTunes crashed immediately after starting the update. This time, it got through updating Firmware and about half-way through Software. At that point, Apple Devices popped up an error box and the progress bar on the phone stopped. No crashes, but Game Over nonetheless.

I was surprised to find that the latest version of Apple Devices on any platform seems unable to do a Restore. It presents a button, but the button doesn't do anything. The older version of Apple Devices and the current version of iTunes both allow a Restore on 23H2. And then the newest Apple Devices on 24H2 was capable of applying the backup and getting everything back to good, apart from having to reset FaceID, Passcode, and Apple Pay.

I'll probably keep bricking my phone, just out of stubbornness, until Apple and Microsoft learn to test. I don't really view running the old version of Windows or Apple software as a viable long-term solution. Fun times...

The version of the Apple Devices application that is causing the problem is: 1.1280.40963.0, what would be interesting is to check in the next few days for the possible release of a new version and to test it on the 24H2 of Windows. I am located in France, but I think that we have the same version number regardless of the country.

I have the exact same issue

trying to update ipad pro 12.9 to ios 18 bricked device. Can't boot to home screen stuck in recovery mode but no display. go to restore/update get logo and partial progress never completes. can only see display when iTunes update/restore is selcted

I used my laptop on Windows 10. After 5 hours messing with my son's ipad I came across this forum post and it helped me. Apple! Scum company! Had left after the iphone 5 titanium. Been using Samsung since the S4. Was thinking about going back to apple products. This is twice Apple has bricked my sons pad with software updates. 1.5 years old and twice. First time went to Apple store now i'm out of warranty. 1 more time thats a lemon law!

If in doubt, you can do the updates from the tablet, and they will be done without any problem.

The problem at the moment is the Windows 24H2 update which is not really stable (Microsoft suspended its deployment for a while) AND Apple which still has not released a patch on its Apple Devices software

I understand your distress, I too when I was blocked, I was a little lost, luckily I had a Windows 10 to unblock the situation

It is well known with Apple, the ideal if you want to use a computer to update your devices is to have a Mac.

For years under Windows, I used iTunes and now Apple Devices to do the "big" updates because I download the firmware upstream, and I have never had this kind of problem, in general the updates are done correctly. I do the updates like this because I like to download the firmware and then install it, but if this doesn't concern you, do the updates from the device, it will never crash

I'm not too sure 100% what happen. Device was not charging and was losing display unless my son hit the power button over and over. Told him to update. During update ipad died. He gets it working again is using it until 2 days ago. device not coming on. I hit combo of buttons get it to home screen. go to update and bricked.