I ordered an iPAD s/n C*********6, 10th generation on order No. W********3, was supposed sent under UPS Tracking no. 1**************2, I've opened a claim on UPS on Oct 3, 2024. Apple cannot be contacted as UPS says I need to work coordinated with sender (Apple) which is unable to be contacted for any means.
APPLE FIND MY IPAD 10TH GENERATION or refund the $349 + TAX. !!!!!!!!!
BAD SERVICE
[Edited by Moderator]
Dear all, Apple solved this issue sending me another iPad. The root-cause of this opportunity was a wrong address which I did not gave to them. Maybe a previous one. They quite kind and diligent solved the issue. Thank you Apple, the level of customer attention is outstanding.
This is a public form, not Apple support. You need to contact Apple directly by call or chat from Contact Apple for support and service - Apple Support for further assistance.
Only Apple can answer that. UPS shows delivered, yet Mail Boxes Etc which is part of UPS says they have not received it. Apple is not reachable to coordinate actions. Claim initiated on the UPS side but more than 20 days later no finished.
This post is a desperate measure as Apple is not reachable. I fell unsupported.
How are they not reachable?
So you've tried calling and chatting using their support link. You tried calling the direct number for you region listed in the same support link I provided?
Where are you located?
Ordered iPad lost in logistics
