Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Calls directly go to Voicemail on iPhone 15 Pro Max

Have a 15 pro max & about a month ago I stopped hearing any notifications & some calls go directly to vm! Work in the OR & am on call frequently. What is happening? I’ve noticed a lot of people complaining about the same issue

Notifications & only some contacts are able to contact me


[Re-Titled by Moderator]


iPhone 15 Pro, iOS 18

Posted on Oct 27, 2024 1:50 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2024 1:51 PM


1. Do Not Disturb (DND):

  • Check if Do Not Disturb is on. Swipe down from the top right and look for the crescent moon icon. If it’s highlighted, tap it to turn it off.


2. Focus Modes:

  • If you have a Focus mode set up (like Work), it might be silencing notifications. Go to Settings > Focus and check if any modes are enabled.


3. Silent Mode:

  • Make sure your phone isn’t on silent. Check the switch on the side of your phone.


4. Check Call Settings:

  • Go to Settings > Phone and ensure that Silence Unknown Callers isn’t enabled. This could be why some calls go straight to voicemail.


5. Notifications Settings:

  • Go to Settings > Notifications and check if notifications for important apps (like Messages and Phone) are enabled.


6. Software Update:

  • Check for any software updates. Go to Settings > General > Software Update and install any available updates.


If the problem continues, you might want to contact Apple Support for further assistance. Let me know if you need more help!

3 replies
Question marked as Top-ranking reply

Oct 27, 2024 1:51 PM in response to rybak39


1. Do Not Disturb (DND):

  • Check if Do Not Disturb is on. Swipe down from the top right and look for the crescent moon icon. If it’s highlighted, tap it to turn it off.


2. Focus Modes:

  • If you have a Focus mode set up (like Work), it might be silencing notifications. Go to Settings > Focus and check if any modes are enabled.


3. Silent Mode:

  • Make sure your phone isn’t on silent. Check the switch on the side of your phone.


4. Check Call Settings:

  • Go to Settings > Phone and ensure that Silence Unknown Callers isn’t enabled. This could be why some calls go straight to voicemail.


5. Notifications Settings:

  • Go to Settings > Notifications and check if notifications for important apps (like Messages and Phone) are enabled.


6. Software Update:

  • Check for any software updates. Go to Settings > General > Software Update and install any available updates.


If the problem continues, you might want to contact Apple Support for further assistance. Let me know if you need more help!

Oct 27, 2024 1:56 PM in response to rybak39

What have you done so far to troubleshoot? Anything at all? Contacted Apple Support directly or gone to your local Apple Store? Contacted your carrier? Are you connected to WiFi and using WiFi calling when this occurs? Do you have strong carrier signal when this issue happens. (Particularly the calls going straight to voicemail)? Too many possible pieces for anyone on this user to user forum to garner a real guess to what may be happening but any other details you can provide might be more helpful

Calls directly go to Voicemail on iPhone 15 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.