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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Hearing test keeps stopping stating it is unable to classify due to background noise. The only noise is me breathing! I've tried four times now and can't get through one ear without the test stopping at 75% finished.
[Re-Titled By Moderator]
iPhone 15 Plus, iOS 18
Wow, this is discouraging. I purchased the AirPods specifically for this option and, while I like them a lot for podcasts, etc., it’s a shame that I can’t even get through the hearing test in a completely windowless, soundproof room! I sure hope Apple can address this soon.
If is an issue with Apple server, I wonder if it would work to put the iPhone in airplane mode prior to taking the hearing test
Same. Multiple attempts on both iPad and iPhone. Noise cancelling off. Dead quiet conditions. Frustrating, as I know I suffer hearing loss and was looking forward to this feature…
I tried it using noise cancellation with the same result. Unable to classify.
Defiantly not background noise here, it completes both ears, told me once to clean them. I did and many tries later only getting the can't classify note. Very disappointing.
same error as everyone else multiple times. None of the tricks listed here worked.
Same issue here; 2 tests done and both failed.
What’s strange is the test measures background noise prior to proceeding, so it’s obviously a bug as others have mentioned.
Because Apple doesn't read these. You need to go to their feedback page on their website and report it.
I couldn’t complete the hearing test using my iPhone but was successful when I took the hearing test using my iPad. I suggest you try it.
After about 20 tries I succeeded! Put on earmuffs over the AirPod's then take the test…Eureka!
When I do the AirPods hearing test, I keep getting the message that my hearing loss can’t be classified. I’m doing it in an area where there is no background noise.
New AirPod firmware out today. Anyone test with this yet?
I got mine working with help from Apple. All I had to do was go to my Health app, turn iCloud on for the health app and enter my data. Mainly my age.
after that it worked first try.
This is correct. Apple does not monitor or look at the community sites. It is intended to share knowledge. Post questions to other users or provide actions that work.
Manufacturing location on back of case just below the hinge.
Hmmm.. mine are also from Viet Nam. Maybe there is something to this. Also, mine were purchased on Amazon, not directly from Apple.
AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.
