AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Defiantly not background noise here, it completes both ears, told me once to clean them. I did and many tries later only getting the can't classify note. Very disappointing.

same error as everyone else multiple times. None of the tricks listed here worked.

Same issue here; 2 tests done and both failed.

What’s strange is the test measures background noise prior to proceeding, so it’s obviously a bug as others have mentioned.

Because Apple doesn't read these. You need to go to their feedback page on their website and report it.

I couldn’t complete the hearing test using my iPhone but was successful when I took the hearing test using my iPad. I suggest you try it.

Same issue. I’ve done the test about 10 times in various rooms. Always fails at the end of the second ear. I’ve even tried it with high quality shooting over ear protection over the top of the AirPods. Literally sounded like I was in a vacuum could barely hear my own breathing. Still failed. Must be a bug.

My wife is having the same problem. I have done the test twice with no problem. We have the same hardware and firmware. Could it be something with noise getting into the airpods that is coming from within and not outside noise? We did the hearing test in the exact same place, a very quiet inside room. The ear is connected to a lot of places, nose, sinus and mouth. Has anyone answered yes to the initial question about cold, congestion, etc.? For my wife, we use the Mimi app and imported that audiogram and it works fine.

Same problem, tried quite a few times. Passed the left a few times, but never both. I just tried several times more, its the middle of the night, there is absolutely no noise except me breathing, which is kind of a requirement. This is a great idea, but at this point it does not seem to work.

Same story as the rest. Probably have tried 6 times. I finish the left hearing test no problems but the right gets to the end and says "Unable to Classify". Tried in several rooms and even did the test with my Beats Studio headphones over the AirPods Pro 2 and still get the same results. There must be a bug of some kind.

I was having the same problem. Did the test 5 times and failed on the left ear each time. Unlike another post, I had to set the airpods to transparency and then the test worked in both ears on the first try.

I assume each time there's a hearing test click that a signal goes to a Apple web based hearing system used for calculating and determining hearing loss. I wonder if, with so many people suddenly doing concurrent hearing tests, the hearing test system is simply overwhelmed and losing track of clicks and times out for most of us. So, essentially, what we are all doing is actually a mass test of this new hearing health evaluation system.

Same problem with me - "Unable to Classify" because of background noise. I tried the hearing test on my iPhone 12 Pro with iOS 18.1 more than 15 times, but always failed during the test for the left ear, the test canceled after about 60-80 %. I also tried on an iPhone 12 mini with iOS 18.1 and the hearing test worked 3 out of 6 times. I did the tests in a very quiet room, there was absolutely no noise. I took the data from the successful tests on the iPhone 12 mini and transferred them manually to the Health app on my iPhone 12 Pro so the AirPods can now use that audiogram for adjustments.

My wife kept trying with only not able to classify. At least 10 times. I have the same phone and airpods and firmware and 4 out of 4 tests went fine. I decided to try her phone and airpods in the same room she was using. I got thru the whole test, no problem. I sure hope Apple will figure it out. As I mentioned in a previous post, she is using a Mimi audiogram. She has no problems with that app over many tests. We both have slight to mild loss primarily due to age. The airpods really do help making all sound clearer for both of us.

Weird that the leakage music is loud for you. It’s definitely not loud for me. I do have an 80db cap set for my AirPods so maybe that makes a difference. Over ear protection over the AirPods is one of the first things I’ve tried and have tried multiple times. It makes zero difference for the bug that’s causing it to fail after completion.

Based on what metric? There’s no numbers to compare. Historically however those with issues are the most verbose, willing to take the time to say something. Seeing how this thread isn’t already 30 pages in a few days I’d say we aren’t even in a worthwhile fractional minority.