AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

A few solutions have been suggested here. One of them was to use a different hearing test. Mimi worked for me, downloadable from the App Store. The hearing test...indeed, any hearing test formatted to be read digitally... serves as the basis for the hearing aid set up. It gets you started and you can adjust from there to make the hearing aids more useful to a given situation.

I almost quit too, but the workaround test was key. Try it if you have not been able to make Apple's test work.

I have tried multiple times

with the fail message.

1)followed the advice to reboot phone

2) went into closet and open dresser drawer

3) placed phone in sock drawer

4) removed Apple Watch placed under socks.

5 made sure no A/C air was moving

very quiet

6) Ran the hearing test

7) Successfully completed test

as a fellow AirPod Pro 2 user with no issues whatsoever. Might I suggest downloading the Apple support app and approaching the issue that way. Calling really isn’t the way anymore. Also make sure you have completed the fit test for your ear pieces. Then make sure you’re on the latest software version. If you’ve done all of that properly. Then try hard restarting the phone press volume up then press volume down then hold power until you see the apple symbol reappear. It takes awhile of holding the power button. Then after that I would try completely uninstalling and reinstalling the AirPods themselves. Remember to unpair from Bluetooth and place both AirPods in the case with the top open and hold the button on the back of the AirPods for 5 seconds or until you hear a tone and they flash white again

I got mine working with help from Apple. All I had to do was go to my Health app, turn iCloud on for the health app and enter my data. Mainly my age.

after that it worked first try.

Like many others in this thread, I couldn’t successfully get the hearing test to finish and was getting the “Unable to Classify” message.

I use actual hearing aids and asked my audiologist if I could have a copy of my audiogram (the chart of my most recent hearing test). She emailed it to me and in the Hearing Assistance menu of the AirPods, there was a way for me to enter my results by scanning the test.

You’ll have to be patient while the scan takes place. It scanned mine 20 times before it was all set.

The digitized results matched what my audiologist had charted. When I saved the results, the AirPods worked quite well as a backup set of hearing aids!

Hope this helps!

I think this might be caused by tapping the responses too hard.

I had this same issue several times and could not complete the test while holding the phone in my hands.

Then I took the phone out of the case, set it in a towel, tapped the responses very lightly, and it worked the first try.

Ok here’s what I did!!! Changed the air pod setting to noise cancelation from transparency and the test worked the first time after that!!!!!

Just fyi, I turned on noise cancellation. I also pushed in each AirPod Pro in the ear that was measuring to get the best seal. Finished without issues.

Try getting the free Mimi app on your phone - taking its hearing test, then loading the audio gram that Mimi creates into apple’s air podpro2 hearing aid profile. I did it and am now able to use them as hearing aids.

Well, on Christmas Day, when I feel pretty grateful, I’d like to report that:

• I really appreciate that Apple has worked towards this goal of making the AirPod system useful as hearing aids. It was probably a lot of work. And, eventually, the bugs will work out of the process.
• I really appreciate that, for the present, a third party hearing test, like the Mimi test I used, can serve to get the hearing aids up and running. It doesn’t have to be the Apple test! Kudos for allowing that flexibility.
• I tried out the hearing aid set up at a little concert and reception on Sunday evening, and wow, it takes some old ears to new places. The ‘tuning’ for the situation has to be worked on, but that is true for each individual.
• It may be that a better hearing test will provide a better baseline, but once you get a hearing test loaded, any hearing test you can take, you can start to learn about the system.
• Finally, I appreciate the comments and suggestions in this community, which led me to understand different approaches I might take to make this all work.
• HAPPY NEW YEAR! (Adjusted for bass, treble, balance and background noise…;-))

This approach worked for me too. I used to think that the issue was caused by external noise or the tapping sound, which may still be true, but after doing several successful tests I think too many false positives will also cause it to fail. What seemed to work best was to only respond after three distinct beeps. And if I wasn’t sure, I wouldn’t respond.

I was having the same issue as most people in this thread, and I read that someone suggested using noise attenuating headphones. I first tried using “mickey mouse” ears muffs I use in my garage, but that didn’t work. What did work, on the first try, was I used a set of Bose noise canceling headphones! Success!

I was having the same problem. Did the test 5 times and failed on the left ear each time. Unlike another post, I had to set the airpods to transparency and then the test worked in both ears on the first try.

After about 20 tries I succeeded! Put on earmuffs over the AirPod's then take the test…Eureka!

Was having the same issue due to back ground noise.

1) reset phone.

2) Put on range earmuffs.

3) Restarted test, passed both ears on the first try.

Good luck!