💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Hearing test keeps stopping stating it is unable to classify due to background noise. The only noise is me breathing! I've tried four times now and can't get through one ear without the test stopping at 75% finished.


[Re-Titled By Moderator]

iPhone 15 Plus, iOS 18

Posted on Oct 28, 2024 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2024 9:10 PM

Same error - "Unable to Classify" because of background noise. I was in a closet with no noise. Tried 3 times. Left ear completes and right ear almost completes and I get the same error.


Current Firmware 7B19 on AirPods Pro 2. Just updated to iOS 18.1 today. So the software is up to date.

91 replies

Oct 31, 2024 5:53 AM in response to WL49

Add another user to the frustrated list. I’ve tried it 14 times with my iPhone and twice with my iPad. I’ve got the A/C and fan turned off, no electronics, no pets barking, no noise whatsoever. Every time, I finish the left ear then make it to what appears to be the end of the right ear only to get the hearing test’s version of the Blue Screen of Death… “Unable to Classify blah, blah”.

Oct 31, 2024 4:06 PM in response to WL49

I’ve had the same problem. I’ve taken the test at least eight times with two different AirPod Pro twos. I even put my AirPod max headphones over them for two of the tests and each time I can’t get past the left ear. The test actually seems to reach the end of the test, but then it says that some noise must’ve happened so it couldn’t be completed. It must be a bug. Hopefully they will get it fixed out shortly.

Nov 1, 2024 8:37 AM in response to WL49

Took the test at least 10 times. Passed once on the left ear then failed on the right only to have to restart from the beginning. Tried several rooms including interior bathroom. Turned AC off. Opened mouth to reduce any breathing through the nose. Put headphones on over the AirPods. Still unable to classify. I don't think there is any background noise. Very disappointed with new AirPods purchased just for this test.

Nov 1, 2024 2:04 PM in response to WL49

I seem to be having the same issue with the hearing test crapping out after it finishes the left ear. I've done the test several times with the same results. I've taken the test in my home office with absolutely nothing running or making noise. The ambient background noise level is 23db. I've taken the test wearing my rifle range ear muffs and still fail to get an acceptable result. Apple is famous for its all too early release of software and hardware so I'll assume this is a similar issue. Considering I purchased the Pro 2 just for this feature is even more frustrating.

AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.