AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Update to my previous post (see below):

I tried the hearing test again on my iPhone 12 Pro using my over-ear aviation headset with gel ear seals covering the ears with the airpods pro - and it worked!

previous post:

Same problem with me - "Unable to Classify" because of background noise. I tried the hearing test on my iPhone 12 Pro with iOS 18.1 more than 15 times, but always failed during the test for the left ear, the test canceled after about 60-80 %. I also tried on an iPhone 12 mini with iOS 18.1 and the hearing test worked 3 out of 6 times. I did the tests in a very quiet room, there was absolutely no noise. I took the data from the successful tests on the iPhone 12 mini and transferred them manually to the Health app on my iPhone 12 Pro so the AirPods can now use that audiogram for adjustments.

Exactly the same with me. Just bought them at Costco and first had to figure out that I had to update the IOS to 18. Now I’ve spent over an hour trying to get the hearing test completed and can’t get past the left ear. I’m in a totally quiet environment. The hearing benefit is the only reason I bought these. They will be returned tomorrow if there isn’t a solution.

Same problem as everyone else. Is Apple going to address this? Also, every thing previously indicated this would work with a free downloadable program. I assumed this meant an app, but apparently not. I did upgrade to 18.1 and that is all there is. I would prefer an app for the hearing aids.

I also experienced repeated failures over the past few days until I discovered this article,

After enabling the headphones accommodation as explained in item 4 of this article my test completed successfully. In full disclosure, I also shut down and restarted my iPhone before the test. I hope this helps others.

[Re-Titled by Moderator]

Thanks for the link to the Product Feedback site. I've reported the issue. After nearly a dozen attempts to take the hearing test on my AirPod Pro 2's, and always getting the "Unable to classify due to background noise", no matter how quite the setting, I've given up. Has to be a bug in the firmware. If enough of us complain, maybe it will speed up the release of a new version and fix.

Yep - firmware upgraded - 7B21. I jumped on the update and then tried the hearing test. No change for me, failing the same as previous attempts. Maybe, the 18.2 OS update will make a difference.

For me, I tested the hearing test by randomly poking responses, whether I heard a tone or not. And, the test successfully completed, no issues. It seems clear that, at some level, the testing system itself is the problem.

Like many others, I decided to purchase the new Airpods Pro 2 for the ability to use them as hearing aids. I am hearing impaired and have a set of $3,500 hearing aids. I do not expect to replace them with Airpods at this point but I wanted to use them when I was wearing them as such. I have been unable to complete the test. I have tried at least 5 times and cant complete the first ear. I have followed all of the directions but no luck. So far using my Airpods as hearing aids is a total bomb. Looking forward to a fix.

I just received my AirPods Pro 2 yesterday 11/16/24 and was excited to try them. I have confirmed mild hearing loss thru doctor. I have iPhone 15 Pro with latest OS18.1 and I iPad 10th generation. Hearing test fails on both devices with Unable to Classify message....have tried at least 10 times. Firmware on pods is version 7B21, the latest.

I have done restarts, made sure OS is up to date. I have tried a variety of quiet areas including garage inside car, the closet, my basement....fail, fail fail, "unable to classify". Do I return, please Fix. Have read through the thread as well and tried suggestions. Help..want them to work

Same here. I’ve tried multiple rooms that were very quiet, I’ve tried a dozen times and always the same “unable to classify…” I purchased the AirPod Pro 2 specifically for the ability to classify and then help correct my hearing loss which has been diagnosed as “mild to moderate” by previous testing.

Same here. I moved about the house to quieter and quieter rooms until I wound up in a closet with clothes all around me. After 6 tries total, I gave up for today…

Same issue. Test completed several times and then receive that message. Very quiet area of our home. Latest updates on iPhone and AirPods Pro 2….

Ok here’s what I did!!! Changed the air pod setting to noise cancelation from transparency and the test worked the first time after that!!!!!

Same exact problem. Left ear completes, right shows "unable to classify".

Got it to work finally. Apparently the bathroom is the only place in the house quiet enough

Following up here….i tried a suggestion from this thread to turn on noise canceling and it wired after that. Not sure if that is the solution, could be just luck.