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Phone keypad does not work during calls, e.g. for telephone banking - SOLVED

Peter Lankashire's fix from Apr 2024 below worked for my iPhone 16--only minor change is in iOS 18.0.1, the "Phone" settings are now hidden under "Apps" in the "Settings" menu. So my suggested change to this fix is as follows:


Some telephone banking and other automated systems such as for two-factor identification call you and may ask you to press a key, e.g. star. You open the Phone app and select the keypad at the bottom. You press the key. Nothing happens. The automated call system continues; it may ask you to press a key again.


By default the iPhone does not send the keypress. To fix it do this:

  1. Open Settings.
  2. Scroll down to Apps.
  3. Scroll down to Phone.
  4. Select Incoming Calls.
  5. Change the option from Banner to Full Screen.

Done.





iPhone 16

Posted on Oct 28, 2024 6:31 PM

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Phone keypad does not work during calls, e.g. for telephone banking - SOLVED

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