Shaved my beard now Face ID won’t work

I shaved my moustache now I can’t use my Face ID. I tried setting up an alternative appearance, but because I have stolen device protection, I need to use my Face ID to chance my Face ID. How can I sort this out?

iPhone 15 Pro Max, iOS 18

Posted on Oct 29, 2024 2:24 AM

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1 reply

Oct 30, 2024 7:12 PM in response to Ikorion

Re: "Shaved my beard now Face ID won’t work:

I need to use my Face ID to chance my Face ID. How can I sort this out?"


Apple Support's article: Set up Face ID on iPhone - Apple Support

says you can:

"Use Face ID while wearing a face mask". ... if you have that set-up already ... try that!


Else: If you want to check whether you can still set it up at the moment:

article says: "On iPhone 12 models, iPhone 13 models, iPhone 14 models, iPhone 15 models, and iPhone 16 models, you can use Face ID to unlock your phone while you wear a face mask (or other covering that blocks your mouth and nose).

When you turn on Face ID with a Mask, Face ID analyzes the unique characteristics around your eyes, and it works with all of the Face ID options you turn on in Settings > Face ID & Passcode.

Note: Face ID is most accurate when it’s set up for full-face recognition only.


Go to Settings > Face ID & Passcode, then do any of the following:

  • Allow Face ID to work while you wear a face mask: Turn on Face ID with a Mask, then follow the onscreen instructions.
  • Important: If you usually wear glasses, you can improve the accuracy of Face ID by wearing a pair of transparent glasses (not sunglasses) when you turn on Face ID with a Mask.
  • Add a pair of transparent glasses (not sunglasses) to your appearance: Tap Add Glasses, then follow the onscreen instructions.
  • Don’t allow Face ID to work while you wear a face mask: Turn off Face ID with a Mask."


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if needed: speak or chat with the Face ID experts for advice: contact Apple Support using this particular link.

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Shaved my beard now Face ID won’t work

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