lost all my photos when my apple Mac crashed and I had to purchase a new one
so I really need help from you lovely people in the apple community. my previous apple Mac computer crashed during an update and I had no choice but to purchase a new computer. I could not access any information from the old computer and I had assumed that everything had backed up from my old computer but it turns out that not all of my photos did. I am devastated, there are years of photos missing that I cannot ever replace! I cannot believe that they could just disappear. I do have a back up disc but it is now saying that due to the operating system of this computer it is not compatible. I did speak to someone on line at apple the other day but they could not help. I have not deleted any photos so they cannot just disappear? can they?? surely there must be a fail safe to stop this from happening??? I have tried to google what others have done to find their old photos but all have failed. I have iCloud and pay for extra storage but even that only showing a few thousand where I know it is much more than that. we lost my nephew a few year back from cancer and the holiday we had as a family has also disappeared!!!!!! I really could do with someone help to try to find them. thank you all
MacBook Air 13″, macOS 14.6