You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Intelligence brings incredible new features across iPhone, iPad, and Mac.

The first set of features is now available, with many more rolling out in the coming months.

⏺ Overview

⏺ Compatible Devices

⏺ iOS 18

⏺ iPadOS 18

⏺ macOS Sequoia

Intelligence is not available on my iPhone from Hong Kong

My iPhone 15 Pro is from Hong Kong (China). I am outside of China and Asia in general. I have never been to China myself and the iPhone was activated in another country. And it is not the EU.


My iPhone's language, Siri and region settings are changed to US English. Updated to iOS 18.1. But Apple Intelligence doesn't show up in the Siri settings.

iPhone 15 Pro, iOS 18

Posted on Oct 30, 2024 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2024 2:54 PM

If your iPhone model ends in CH/A then it cannot have Apple Intelligence at this time as it's restricted by the Chinese government regardless of the physical location of the iPhone.


How to get Apple Intelligence - Apple Support

For China residents: Apple Intelligence will not currently work for supported devices purchased in China mainland. For supported devices purchased outside of China mainland, Apple Intelligence will not currently work if you are in China mainland and if your Apple Account Country/Region is also in China mainland.

When Apple Intelligence is available in the EU or China mainland, previously purchased devices that support Apple Intelligence will be able to activate and use it in that region.




1 reply
Question marked as Top-ranking reply

Oct 30, 2024 2:54 PM in response to Bartonburger

If your iPhone model ends in CH/A then it cannot have Apple Intelligence at this time as it's restricted by the Chinese government regardless of the physical location of the iPhone.


How to get Apple Intelligence - Apple Support

For China residents: Apple Intelligence will not currently work for supported devices purchased in China mainland. For supported devices purchased outside of China mainland, Apple Intelligence will not currently work if you are in China mainland and if your Apple Account Country/Region is also in China mainland.

When Apple Intelligence is available in the EU or China mainland, previously purchased devices that support Apple Intelligence will be able to activate and use it in that region.




Intelligence is not available on my iPhone from Hong Kong

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.