Request for Activation Lock Removal - Proof of Purchase from Souq.com Unavailable

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Level 1

4 points

Request for Activation Lock Removal - Proof of Purchase from Souq.com Unavailable

Hello everyone,

I’m hoping someone here might have advice for an Activation Lock issue I’m facing with my Apple Watch. I purchased an Apple Watch (Series 1, 42mm Gold Aluminum Case with Cocoa Sport Band) back in May 2017 from Souq.com, an online retailer that used to operate in Saudi Arabia but has since been acquired and rebranded as Amazon.sa.

The Problem:

• I’m currently locked out of my Apple Watch due to Activation Lock, and Apple Support has requested proof of purchase.

• The purchase was Cash on Delivery (COD), so I don’t have a bank or credit card record of the transaction.

• Souq.com no longer exists, and Amazon.sa couldn’t retrieve any past order details from the old Souq.com system.

I still have the original order confirmation email from Souq.com, showing the purchase details, but Apple Support is asking for additional proof that I’m unable to provide.

Request for Help:

Has anyone else dealt with a similar situation or has advice on what I might be able to do? Is there any alternative documentation that Apple might accept, or any way to work around this issue?

Any guidance or shared experiences would be greatly appreciated. Thank you!

iPhone 11

Posted on Oct 30, 2024 3:41 PM

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Answer 1

Oct 30, 2024 4:35 PM in response to DrMeek

You will not be able to get the device unlocked. Even if you did purchase from Amazon, it would make no difference. The only receipt that is acceptable is one from Apple or Authorized Apple Seller. Apple does have a storefront on Amazon, but that would also list Apple as the seller. Souq.com was never an Authorized Apple Seller.

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Answer 2

muguy

Level 10

92,066 points

Oct 30, 2024 3:54 PM in response to DrMeek

You’ll need to provide an original receipt of purchase from Apple or an Apple authorized reseller to start the process. If you do not have that, you will be unable to remove the lock. As it’s your account, you should know your password; you can visit iforgot.apple.com

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Answer 3

DrMeek Author

Level 1

4 points

Oct 30, 2024 4:02 PM in response to muguy

Thank you for your input. Unfortunately, my situation is somewhat unique as I purchased the Apple Watch through Souq.com, which was an online retailer that has since been incorporated into Amazon.sa, and not directly from an Apple authorized reseller.

The main challenge is that the purchase was made with cash on delivery, limiting my ability to provide a typical receipt directly from Apple or an authorized retailer. Additionally, since Souq.com is now part of Amazon.sa, accessing detailed historical transaction records has proven to be difficult due to geographic and operational transitions

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