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Why is my iOS 18.1 hearing test unable to classify results?

I have tried taking the new hearing test on iOS 18.1 several times now and I keep getting an error message saying Unable to Classify because there is too much background noise. I have run the test in several locations that are free of sound but I keep getting the error message. I'm very disappointed as I just purchased some AirPods Pro 2 so that I could use the hearing aid function. Is anyone else having this problem?



[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Oct 30, 2024 8:59 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2024 3:16 AM

Same here. Tried multiple times. Super quiet room. All windows closed.


Very frustrating.

22 replies

Nov 1, 2024 6:07 AM in response to BillLaurune

I finally got the left ear to complete after 6 tries. It may be that if the plugs are too tight it picks up heartbeat.


But then I started the right ear, got the dismal "Unable to classify" message. The stupid software didn't save the left ear to let me try again on the right ear.


I write software for a living, and I would never do something this dumb.

Nov 1, 2024 7:30 AM in response to BillLaurune

I did finally get left and right tests to complete, and set up the hearing aid, which does improve my hearing -- I can hear the higher frequencies in keystrokes and such.


I think the trick is to have the pods no more snug than necessary to pass that check. Tighter seems not to be better.


But it would be less aggravating if they saved the left ear results on success.

Nov 1, 2024 3:37 PM in response to rodd

I don't think it's actually external noise but our own heartbeats. I used the plugs I normally use, which are a little tight for sports use, and I can hear my heart. I pulled them out a bit to be a tad loose, and the test eventually worked. And they do seem to work as hearing aids. Don't clear your throat or scratch your face. There may also be timing issues; when I got it to work, I tapped the screen just after the 3 pings, not during them, but that could be coincidence.


The software is unnecessarily difficult and I think the message is misleading. So it took me an hour to work it out, but that was faster than seeing an audiologist.


If you got a hearing test, the audiologist may be able to give you the audiograph file to load.


YMMV


Nov 1, 2024 3:21 PM in response to KelvinSF

I tried is a basement room in the dark with nothing running and lights off with a decibel average just under 20 db. I'm sure that is me breathing. I brought my wife, who has great hearing, and she couldn't hear anything. I tried 4 times and got the same response you got.


I have been using Bose Ultra for my listening to music and love them. When I heard about the Apple AirPod Pro 2 getting "clinical grade support for mild to moderate hearing loss", I had to try them. I recently had a hearing test with an audiologist and was told I had moderate hearing loss but didn't need to spend thousands on hearing aids.


I ordered the Pro 2 figuring they would work, Apple doesn't usually stumble. I bought them directly from Apple so they have 14 days to fix them or I can return them and wait to see if they can get them to work.

Dec 11, 2024 12:39 AM in response to KelvinSF

It failed for me 3 times in a row. First test their was a clear interference due a dishwasher a room over, moved to a closed door bathroom - 1am at night. No ambient background noise or audible interruptions. I do have some degree of hearing loss plus auditory exocytosis (surfers ear - surgically corrected) that affects some range of fidelity in distinguishing sound, particularly on the high end frequencies plus likely higher extent of hearing loss due to concerts over a lifetime. But I would assume that the application or feature is fit for purpose - that is determining which frequencies and at which level sensory loss exists. Clearly - from a purely diagnostic standpoint it has issues let alone how it would adapt or optimize sound output based on an highly sensitive and specific assessment. I can try in my 16 daughter who will especially be sensitive to picking up sounds I know I doubt I pick up and have the wife - whose ears are not as abused as mine. But - bit of a disappointment from a customer who could benefit from a practical feature that should have a technological fix.

Dec 11, 2024 3:25 PM in response to brandt146

It failed for me 3 times in a row. First test their was a clear

interference due a dishwasher a room over, moved to a closed door

bathroom - 1am at night. No ambient background noise or audible

interruptions. I do have some degree of hearing loss plus auditory

exocytosis (surfers ear - surgically corrected) that affects some range

of fidelity in distinguishing sound, particularly on the high end

frequencies plus likely higher extent of hearing loss due to concerts

over a lifetime. But I would assume that the application or feature is

fit for purpose - that is determining which frequencies and at which

level sensory loss exists. Clearly - from a purely diagnostic standpoint

it has issues let alone how it would adapt or optimize sound output

based on an highly sensitive and specific assessment. I can try in my 16

daughter who will especially be sensitive to picking up sounds I know I

doubt I pick up and have the wife - whose ears are not as abused as

mine. But - bit of a disappointment from a customer who could benefit

from a practical feature that should have a technological fix.


Try the Mimi app.

Why is my iOS 18.1 hearing test unable to classify results?

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