You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

KelvinSF Author

Level 1

10 points

Why is my iOS 18.1 hearing test unable to classify results?

I have tried taking the new hearing test on iOS 18.1 several times now and I keep getting an error message saying Unable to Classify because there is too much background noise. I have run the test in several locations that are free of sound but I keep getting the error message. I'm very disappointed as I just purchased some AirPods Pro 2 so that I could use the hearing aid function. Is anyone else having this problem?

[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Oct 30, 2024 8:59 PM

Top-ranking reply

BillLaurune

Level 1

38 points

Posted on Nov 1, 2024 5:53 AM

Really terrible software. First it tells me the environment is quiet enough. Then if it is hearing a noise, it doesn't stop right there but goes on for minutes only to fail in the end.

View in context

22 replies

Alancito

Level 7

28,691 points

Dec 15, 2024 2:22 AM in response to je38124

je38124 wrote: "Tried it many times with only one success; very disappointing."

je ~ As these are user-to-user communities, let Apple know:

Feedback - AirPods - Apple

Product Feedback - Apple

õ¿õ¬

Dec 1, 2024 10:15 AM in response to KelvinSF

I am having the same issues with the test

perhaps my hearing is so bad that the algorithm for the test parameters have been exceeded and the default is to error out

KbkLarry

Level 1

12 points

Dec 7, 2024 6:56 PM in response to KelvinSF

The hearing test worked for me but it did not alter what I heard through the AirPods, that is, it had no effect.

SoggsK9

Level 1

8 points

Dec 13, 2024 3:53 AM in response to KelvinSF

Has anyone been able to work?

1000A

Level 1

8 points

Dec 14, 2024 11:18 PM in response to SoggsK9

I was able to get Hearing Test to complete by being in a quiet room and wearing over the ear noise cancelling headphones over the AirPod Pro 2.

je38124

Level 1

8 points

Dec 15, 2024 2:03 AM in response to KelvinSF

Tried it many times with only one success; very disappointing.

Dec 20, 2024 6:25 AM in response to KelvinSF

I am having the same issue, it is frustrating that if you get the left ear test but not the right it doesn’t save the results and so you have to start over again.

Why is my iOS 18.1 hearing test unable to classify results?