can't login apple site with passkeys

I recently updated to iOS 18.1 and macOS 15.1, but I'm unable to log into Apple's official sites, such as https://account.apple.com/ or https://appstoreconnect.apple.com/login, using passkeys. I'm located in mainland China, and I also can't reset the passkeys through the Password application, as there are no Apple passkeys listed in the Password -> Passkeys section. Is anyone else experiencing this issue?


The error message:

Can't verify your account. Try again or continue with password.

Mac mini

Posted on Oct 31, 2024 7:07 AM

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2 replies

Jan 3, 2025 3:34 PM in response to sakuragi_it

I have installed the same updates and I think I’ve got the same problem. I went on some other support communities and folks had been in touch with Apple about it. Apparently it’s a big due to be fixed soon. Can’t come soon enough!

in my case I updated a password due to the old one being a security risk. The new one was likewise weak but at least showed up in my phone Passkey app. However it did not update/synch on my laptop Passkey apps after changing it on my phone. I then changed the still weak new password to another one and this time the password was good but now it’s updated on neither of my devices

Passkey apps when I check it. I’m expecting sign-in problems if ever my face is not recognised…

here’s the link to the discussion mentioning the fix apparently - I’m sorry I haven’t double checked it:

can't login apple site with passkeys - Apple Community


Good luck.


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can't login apple site with passkeys

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