Macair certain parts of screen aren't clickable
Hello, I recently started having an issue with 1/4 of the right side of my screen appearing non-functional. I can use my trackpad or wireless mouse over the other 3/4 of the screen but any icons on desktop or even a web browser on the 'dead' side of the screen just cannot click.
I found the following response to someone having the indentical issue. The reply made note of putting the Mac in safe mode. I did this and I was able to get to the right side of the screen. I noticed the USB drives no longer shows up which was also noted.
My question is simply what did putting this is safe mode do for a permanent fix. The reply from Apple support didn't go into any other detail that I could find. I would like to know what this shows about the actual issue. I need to be able to use my USB ports but of course need to use the right 1/4 part of my screen. Thoughts? Thanks in advance for any input!
Oct 18, 2023 11:11 AM in response to sayali28
Hello sayali28,
Thanks for connecting with Apple Support Communities. We'd like to provide you with a troubleshooting steps that may help to resolve this issue that you're having while clicking your mouse, on a certain part of the screen.
Do you have the same issue when using the trackpad on your MacBook Air?
- If not, then the issue is with the mouse. Check with the manufacturer for help: Contact a third-party vendor - Apple Support
- If the issue issue happens with the trackpad, then let's start up your Mac in safe mode. Completing this step can help you identify whether issues you’re experiencing are caused by software that loads as your Mac starts up. Your screen may flash and load slower. This is all expected behavior: Use safe mode on your Mac
Keep in mind, safe mode may not work with a USB connected device.
"Some features might not work in safe mode, affecting video capture, graphics performance, file sharing, Wi-Fi, accessibility, audio devices, and devices connected via USB, Thunderbolt, or FireWire."
Let us know if this helps.
Take care.
MacBook Air 13″, macOS 10.15