One software on my Mac can't connect with Internet

I bought Wondershare PDFElement 11 yesterday. When I open the software on my iMac, I can't connect with Internet, which prevents me from using the software.


I get this message : URL SESSION TASK FAILED WITH ERROR.


Now PDFElement 10 has the same problem and I can't use either version of the software.


I uninstalled both versions and reinstalled PDFElement 11, but it doesn't work.


I did a test installation on my MacBook and PDFElement 11 works fine.


I use OS Monterey and I have Intego antivirus on both computers.



iMac 27″, macOS 12.7

Posted on Oct 31, 2024 8:30 PM

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Posted on Oct 31, 2024 11:43 PM

I have Intego antivirus on both computers.

Uninstall Intego and try again.


3rd party virus apps (Avast, AVG, Bitdefender, Intego, MacAfee, Norton, Kaspersky, ESET NOD32, Trusteer, PC Matic etc) and 3rd party "cleaning", "optimizing", "speed-up" apps (CleanMyMac, MacKeeper etc) produce obscure errors like this and are not needed.

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Oct 31, 2024 11:43 PM in response to asdepique

I have Intego antivirus on both computers.

Uninstall Intego and try again.


3rd party virus apps (Avast, AVG, Bitdefender, Intego, MacAfee, Norton, Kaspersky, ESET NOD32, Trusteer, PC Matic etc) and 3rd party "cleaning", "optimizing", "speed-up" apps (CleanMyMac, MacKeeper etc) produce obscure errors like this and are not needed.

Nov 1, 2024 1:29 AM in response to asdepique

Once this type of software is installed and embedded into the computer >> " Intego antivirus "


You can spend hours or days hunting down all the bits and pieces of this software and never really get it all off the computer 


Start Over from Scratch 


For Apple Silicon computer >> Use Disk Utility to erase a Mac with Apple silicon.


For Apple Intel computers >>   Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Always make a Time Machine Backup  before  proceeding 


If going this route - I suggest Not using Startup Assist to migrate everything back.


This will probably Re-Introduce ( Intego AntiVirus ) back into the Operating System 

Nov 1, 2024 6:59 AM in response to asdepique

Running Third Party AntiVirus Software on macOS is so Microsoft Windows thinking


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The Operating System resides in a Sealed and Read Only Volume that cannot be opened by the User nor by Third Party Applications.


The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.


Security. Built right in


Mac app security enhancements


 The Built in Security  is all that is required to protect the computer.


Protecting against malware in macOS


There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.


It will also Require the User'r expressed Consent to Install visa vie Computer Password


From a well written User Tip from @Kurt Lang


What is malware? - Apple Community


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One software on my Mac can't connect with Internet

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