Dear Apple Support Team,
I attempted to purchase the iPhone 16 Pro Max on the Japan Apple Store using my Indian ICICI credit card. However, my payment was not accepted, and I received the message “Your payment was not accepted. Please try again later.”
I would appreciate any assistance or guidance on resolving this issue so I can complete my purchase.
Thank you.
iPhone 14 Plus, iOS 18
Ahoraira wrote:
Dear kilted Tim ,
I used Japan's debit card for this order but the same issue is occurring.
Are you hoping the Apple Store from Japan, will ship a phone to you in India? If yes, Apple won't do that either. You'd have to have a Japan address for them to ship the phone to, in addition to using a valid payment method issued in Japan.
If you are in India, why do you want a phone from Japan? A phone from Japan, used in India, won't have warranty in India. If you are in India, you should buy your phone in India.
Ahoraira wrote:
Dear kilted Tim ,
I used Japan's debit card for this order but the same issue is occurring.
Are you hoping the Apple Store from Japan, will ship a phone to you in India? If yes, Apple won't do that either. You'd have to have a Japan address for them to ship the phone to, in addition to using a valid payment method issued in Japan.
If you are in India, why do you want a phone from Japan? A phone from Japan, used in India, won't have warranty in India. If you are in India, you should buy your phone in India.
You must use a card issued in the country of the online Apple store you’re attempting to purchase from.
You can not use a card issued in a country other than Japan to purchase from the Japanese store.
You may be able to make the purchase using your card in a physical Apple Store.
Then call Apple Japan for help. This is a user to user only forum. We can't help you purchase a phone anywhere.
A google search found this number: 0120-27753-5
Dear kilted Tim ,
I used Japan's debit card for this order but the same issue is occurring.
I am in japan that’s why i am buying
Then I'd recommend going to a physical store as opposed to trying to order online.
In Japan you will have to book 16 pro max online and then you can go and get it from Apple store
Thank for your response
You're welcome and good luck.
Payment Not Accepted for iPhone 16 Pro Max Purchase in Japan
