Apple Watch series 9 stopped working after 6 montha

Just to be clear, this is a user to user discussion forum and Apple is not here and I can’t speak for Apple. I am a former Apple Store Manager and I have a really good clue on how things work in an Apple Retail Store.

Please take your Apple Watch back to the store and ask to speak to a manager. Calmly and politely discuss the issue with the manager and discuss your experiences, concerns and what you’ve expressed above. Unless there is hidden damage, such as water damage, the manager can review the case notes and possibly replace your Apple Watch.

There are pitfalls. Try not to get emotional and go on a rant. Mangers will talk to you and address your concerns and review the facts for the repair case. There may be additional details that are in the case notes and the managers hands are tied. But if Apple is claiming damage and leaves it at that, you should be alerted to what the specific damage is and if it’s repairable.

Have you ever bought Apple Care for a product? This type of action/behavior goes a long way towards getting exceptions to certain issues, or potentially cover things like water damage etc. However, when I would look at the items you’ve purchased and have linked to your Apple Account (formerly Apple ID/iCloud) it would be a factor I would consider in making an exception.

Happy to answer questions, and I wish you the best of luck in your future endeavors.

Jeff Donald

If you are sure that your watch was not damaged and you did not change any parts, then I recommend reporting this case to your local police department.

I understand, and that’s the advantage of a market that supports competition. I certainly hope that things work out for you and that your locality to Apple and participation in the community continues. 🤞

Haven't they said what the issues are?

have you dropped it for example?

Police won’t do anything in a civil matter. No crime has been committed.

Kimmysue2, who did you take your Apple Watch to, Apple, and Apple Authorized Repair Service or a third party repair service? Do you live near an Apple Retail Store?