Mail not working after iOS 18 update

Question

Level 1

4 points

Mail not working after iOS 18 update

Ever since I have updated my iPhone 14 Pro Max to iOS 18, the Mail app will no longer retrieve emails unless I open the app and manually refresh the email messages. In addition, I no longer receive badge app icons or notifications for any emails. I have contacted Apple regarding this issue several times and was told that the update should fix the issue. However, after updating to 18.1, I am still having the same problem. I have reset notifications, restarted the phone, deleted both my Yahoo and Gmail accounts but nothing is working. I rely on my emails for both personal and business so this has become a huge issue over the past couple of months. Any suggestions to get this fixed would be greatly appreciated.

iPhone 14 Pro Max, iOS 18

Posted on Nov 3, 2024 7:23 AM

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Answer 1

Marissa_81 Author

Level 1

4 points

Nov 3, 2024 12:02 PM in response to AlWeir

Thank you for the suggestion but that still did not solve the problem. There was an email that said it was sent to me at 1:50p EST but it wasn’t until I opened the Mail app and manually updated the inbox that I received it. And still no notification banner or tone once the email came through. All email accounts are set to Fetch since Push is not an option.

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Answer 2

AlWeir

Level 4

3,008 points

Nov 18, 2024 7:39 AM in response to Paramedicsam34

If you are using Gmail app and Outlook app then I might suggest you look on Google site to see if they might know is going on and for Outlook look on the Microsoft site. It could be a bug in the iOS that is causing this issue. If you want to have your thought relay to Apple, you can put your thoughts to them here

Feedback - iPhone - Apple

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Answer 3

AlWeir

Level 4

3,008 points

Nov 3, 2024 12:45 PM in response to Marissa_81

That what it looks like in iOS 18 is that mail is not uploading in the background. You have to manually do it.

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Answer 4

Kal1512

Level 1

8 points

Nov 16, 2024 9:37 PM in response to Marissa_81

Try this , Settings> notifications> mail> customise notifications from there ensure that you choose all unread messages. You can arrange the accounts notifications, badges and sound individually

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Answer 5

Nov 15, 2024 9:33 AM in response to Marissa_81

I am having the same issue both with Gmail and Outlook. I’m missing important work emails. Any one have a better solution other than remove the app and reinstall. Already tried and still have the issue

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Answer 6

Marissa_81 Author

Level 1

4 points

Nov 16, 2024 7:54 AM in response to Paramedicsam34

The only option that I have found that worked since Apple has not addressed the issue with their Mail app is to not use it all. I removed the Mail app from my phone and am using the Microsoft Outlook app instead. I added my work email address as well as my personal email addresses to the app and I get notified instantly when I get an email.

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Answer 7

Nov 18, 2024 7:00 AM in response to Marissa_81

I don’t use the Apple mail app and only use the Gmail and outlook apps, and I still am not getting notifications of new emails. I’ve check all my settings in both (they haven’t changed) and nothing. Does Apple know there is an issue?

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Answer 8

Marissa_81 Author

Level 1

4 points

Nov 18, 2024 7:45 AM in response to Paramedicsam34

I have contacted Apple on several occasions and they do not seem to have an answer or resolution for the problem. My suggestion is to download and use the Outlook app instead. I have had no issues since using that app for my email.

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Answer 9

AlWeir

Level 4

3,008 points

Nov 3, 2024 8:24 AM in response to Marissa_81

Remove the present email address and re-enter it using the appropriate option

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Answer 10

Marissa_81 Author

Level 1

4 points

Nov 17, 2024 3:44 AM in response to Kal1512

Thank you for the suggestion, however, I have tried that already. The solution I found was to stop using the Mail app altogether and use Outlook instead. Have not had a problem since.

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Answer 11

AlWeir

Level 4

3,008 points

Nov 18, 2024 7:59 AM in response to Marissa_81

If you haven't tried these

Turn Off Low Data Mode

Ensure Focus Mode is Turned Off

Turn Off Low Power Mode to Allow Notifications in the Battery Section

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Answer 12

Marissa_81 Author

Level 1

4 points

Nov 18, 2024 9:41 AM in response to AlWeir

None of the above have fixed the issue. I have tried everything. As I stated before, the only solution that I have found is to use the Outlook app instead. Thank you for your suggestions though.

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Answer 13

Jbraxton

Level 1

6 points

Nov 18, 2024 11:36 AM in response to Marissa_81

Apple is aware of problems for email app i spoke to a tech friday and they are working on a fix

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