Bogus Moisture Warnings on ALL my iOS devices

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Level 1

37 points

Bogus Moisture Warnings on ALL my iOS devices

First my current generation iPad (ios8.1) started throwing moisture errors. No moisture, changed cable, power supply, cleaned the C port. It will still charge tho.

Then 2 days later my iPhone 15 pro started throwing moisture errors the same thing. There’s NO moisture and low humidity. The phone will not charge at all.

2 devices, relatively new failing at nearly the same time with the same problem? What? System software error in iOS 8.1?

anybody else?

Posted on Nov 3, 2024 8:07 AM

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Answer 1

Top-ranking reply

KiltedTim

Level 10

203,074 points

Nov 3, 2024 8:43 AM in response to EFXAD

The odds of both devices failing in the same way at the same time are slim.

Either a cable that you're using on both of them is faulty, damaged, or wet and may have damaged the devices, or there really is a moisture problem that you're not aware of or acknowledging.

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Answer 2

Nov 6, 2024 9:47 AM in response to EFXAD

EFXAD wrote:

ANOTHER UPDATE;

so, no, rebooting didn’t fix it. Still have moisture warning on iPhone that prevents it from charging. There is absolutely no possibility of moisture. Cables and power supply change outs makes no difference. Cleaned the usb c ports on both iPad and iPhone… no difference, same problem on both. Happened within days of each other.

Hence the advice to have your device checked at your Apple Store.

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Answer 3

Katana-San

Level 9

69,097 points

Nov 3, 2024 8:39 AM in response to EFXAD

Hello~ Are you using the same cable or accessory?

If you see a liquid-detection alert on your iPhone - Apple Support*

*If your iPhone and accessory aren't wet

If you see this alert every time you connect a certain cable or accessory, that cable or accessory might be damaged. Contact the manufacturer.

If you see this alert every time you connect an Apple Lightning or USB-C cable or accessory, you might need service. Get service<< Click here if needed.

~Katana-San~

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Answer 4

Nov 3, 2024 8:18 AM in response to EFXAD

I'm here on this forum EVERY DAY and you are the first person I've seen post such an issue. Have your devices checked at your Apple Store Genius Bar.

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Answer 5

EFXAD Author

Level 1

37 points

Nov 6, 2024 3:33 PM in response to EFXAD

THE FINAL UPDATE! I did the long drive to the Apple Store. Turns out that the brand new (kinda expensive ) usb C cables I just bought had some kind of substance inside the connector like axel grease that the manufacturer used. This substance coated the connectors on every device I plugged it into. So, after a through cleaning the phone came back. Still have more cleaning on the iPad but it’s working better. You MUST be extremely careful cleaning grease or other sticky stuff out of the usb C ports. Use electronic cleaner that does not leave a residue or is abrasive in anyway. Thank you to everyone who left suggestions. Would never have guessed about the grease like stuff. Do NOT do this if you have a warranty, you could void the warranty doing this.

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Answer 6

Nov 3, 2024 8:56 AM in response to EFXAD

Get the iPad checked out at an Apple Store or authorized Apple service shop.

Find Locations

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Answer 7

EFXAD Author

Level 1

37 points

Nov 3, 2024 4:07 PM in response to EFXAD

Solution; embarrassing simple. Reboot and the moisture alert goes away. Definitely software glitch.

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Answer 8

Nov 6, 2024 10:00 AM in response to EFXAD

OK......but no one here on this user to user only forum can fix it for you. If you're in the US and you live near a BestBuy store, they are an Authorized Apple Service Provider.

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Answer 9

EFXAD Author

Level 1

37 points

Nov 3, 2024 9:29 AM in response to Katana-San

No, I have 15ish different usb c cables and 8 different charge adapters. Trying any of those did nothing. Since my phone stopped doing the moisture "charge lock" after I updated the iOS system I have to assume it’s software since nothing else changed.

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Answer 10

EFXAD Author

Level 1

37 points

Nov 6, 2024 9:41 AM in response to EFXAD

ANOTHER UPDATE;

so, no, rebooting didn’t fix it. Still have moisture warning on iPhone that prevents it from charging. There is absolutely no possibility of moisture. Cables and power supply change outs makes no difference. Cleaned the usb c ports on both iPad and iPhone… no difference, same problem on both. Happened within days of each other.

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Answer 11

EFXAD Author

Level 1

37 points

Nov 6, 2024 10:22 AM in response to lobsterghost1

the Intent is not to have anyone reading this to fix it for me. I’m looking for input, experience and advice such as what you offered (thank you, btw). Also I think these sorts of attempted dyi fixes is helpful for others experiencing the same issue.

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Answer 12

Nov 6, 2024 10:35 AM in response to EFXAD

I have been on this forum everyday for more than a decade. I have NEVER seen a DIY fix for a moisture sensor trip. You can certainly hope someone will come on and tell you they have some magic wand, but that is not very likely. Your device needs to be seen by either Apple or an actual Apple Authorized Service Provider.

I wish you luck, however.

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Answer 13

EFXAD Author

Level 1

37 points

Nov 3, 2024 8:34 AM in response to EFXAD

Update… loaded a new 8.1 iOS update on my phone and moisture stopped. But the iPad is still broken

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Answer 14

EFXAD Author

Level 1

37 points

Nov 3, 2024 9:32 AM in response to KiltedTim

No. 15 dif cables. 8 different charge adapters. Now the iPad is charging again for no reason and still throwing moisture errors. Before it would not charge, same cable/adapter. Just bizarre.

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Answer 15

Katana-San

Level 9

69,097 points

Nov 3, 2024 4:52 PM in response to EFXAD

Hello~ Thank you for sharing as it may help us to help someone else. Take care and enjoy.

~Katana-San~

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